Before you can choose the proper tools for your organization, you have to understand its essential business processes. Once you know an essential business process, you can review software applications that will help make your organization more efficient and accurate. Unfortunately, many organizations do not understand their essential business processes. This makes it nearly impossible for them to streamline their organizations, which puts them at a disadvantage in the marketplace.

Maintaining IT infrastructure is a consistent challenge for system administrators, site reliability engineers (SREs), supporting developers, and technicians. Several factors can impact system performance, cause outages, or impact customer experience. On top of that, not all incidents are created equal. The impacts and severity of a system outage affecting 10% of your users are different from an outage impacting 90%.

What are the keys to building software development security into the early stages of product development? And what are the costs of ignoring security? In this article, xMatters Product Manager Kit Brown-Watts provides his insights on the matter. Every investment decision comes with trade-offs, usually in the form of cost, quality, or speed. The CQS Matrix, as I like to call it, captures the dilemma most product people face.