Operations | Monitoring | ITSM | DevOps | Cloud

December 2022

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Incident Management for Digital Service Providers

Digital service providers (DSP) are valued for their ability to provide access to digital content on demand. A high-quality customer experience and instant access to digital services are the greatest expectations of consumers and vital aspects of successful DSPs. Therefore, it's crucial that incidents, when they occur, don't impact your operations. With a robust incident management strategy, DSPs can provide their teams with tools for automating, coordinating, and quickly resolving issues without-or with minimal-service interruptions.

Best Practices for API Versioning

As your experience and knowledge of a system grow, change becomes inevitable. Your application requirements change, your bug fixes require code changes, and your APIs evolve. A key challenge in the software ecosystem is managing changes—especially when they concern APIs. Because you’re likely using APIs in multiple applications, you must document all updates and changes made to your APIs. This is where API versioning becomes crucial.