In December 2017, significant declines were recorded on the exchange rate of the world’s most popular digital currency—Bitcoin. Investors who wanted to sell their currencies quickly, for fear of further declines, turned to the biggest cryptocurrency stock exchange, known as Coinbase. At Coinbase, they did not seem stressed. Their service was unavailable for several hours, and investors switched to selling their Bitcoins on other exchanges.

“Today, maintaining a high performance and continuous availability of cloud production environments are some of the most significant pain points for technology organizations. Production availability is commonly measured and managed by evaluating some of the following dimension: Does the product or service work fast enough? Does its performance meet the expected metrics? Is it able to deliver the optimal customer experience?