Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and cost-based pressures force companies to do more with less. Atop the usual demands, ITSM teams increasingly expect integrations with observability and security, giving IT support teams a single pane of glass across their roles and responsibilities.

How much do Synthetics matter to your team? I think they matter a whole lot. Back when I was a freelance developer, I doubled my annual income with synthetics. Working mainly in database optimizations, I would finish out a contract and leave a synthetic monitor running at a very low frequency on their service. When I saw a pattern of slower performance, I knew it was time to hit the team lead-up to ask if I could help.

As we close out another year, we want to take this moment to thank you, our customers, for your continued support. Whether you have been with us from the start or are just discovering our brand, we appreciate your business. This year's theme is IT resilience, which refers to the ability of an organization to withstand, adapt, and recover from disruptions or attacks with minimal or no impact.

As the demand for AI-based solutions continues to rise, there’s a growing need to build machine learning pipelines quickly without sacrificing quality or reliability. However, since data scientists, software engineers, and operations engineers use specialized tools specific to their fields, synchronizing their workflows to create optimized ML pipelines is challenging.

There are several reasons for creating a highly efficient and performant database in the current web era. RocksDB is an embedded key-value store designed for efficient data storage and retrieval. It is an open-source database engine developed by Facebook, which builds upon the strengths of LevelDB while incorporating several enhancements for durability, scalability, and performance.

The IT Consulting and Research firm Gartner recently published the first edition of their 2024 Market Guide for IT Service Management (ITSM) platforms. InvGate Service Desk was recognized as one of the representative vendors. The document, created by analysts Rich Doheny and Chris Matchett, aims to provide organizations with a thorough understanding of the industry, and help them better comprehend how ITSM can be aligned with their business objectives.

Discover the key differences, pros, and cons of SaaS vs Self-hosted. Learn what best serves your business and what to look out for with Control Plane.

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

In today’s technology-driven world, applications are the lifeblood of businesses and the cornerstone of user interactions. From e-commerce platforms to social media networks, flawless application performance is no longer a mere expectation but a fundamental requirement for user satisfaction and business success. However, lurking beneath the surface of seemingly smooth operations lie potential pitfalls that can quickly transform a positive user experience into a nightmare.

Picture this: you're knee-deep in resolving a P1/P0 incident, urgently seeking answers. What if you could tap into past incidents to get important incident insights and streamline your troubleshooting process? In this blog, we pitch into the practical aspects of leveraging Squadcast's Past Incidents feature to help you enhance your Incident Management process.