On December 8, 2023, Adobe's extensive customer base was impacted by a series of outages in the Adobe Experience Cloud, starting from 8:00 AM EST and continuing until 1:45 AM EST on December 9. We haven't seen a third-party outage of this magnitude since the DoubleClick outage of 2018.
If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about: Read Jack's blog post about incident management for data teams.
How do you know that your open source project has been enthusiastically adopted by the community? A) Engineers give you a raucous standing ovation when a feature is revealed. B) People form a long line to meet you at an industry event. C) Every time there is a release, social media notifications blow up your phone. If you’re Grafana founder Torkel Ödegaard, the answer is D) all of the above.
We’re proud to announce the general availability of dcTrack® 9.1, the latest version of Sunbird’s DCIM Operations software. This release includes exciting new features including enhanced blade chassis visualization, custom fields for models and locations, and easier status changes.
Mean Time to Resolution (MTTR) is a key performance indicator (KPI) that measures the average duration needed to restore normal operation for an application, service or piece of infrastructure component. Your MTTR directly impacts customer satisfaction, so you must have a keen understanding how it influences the reliability and availability of your services and applications to make informed decisions, enable operational efficiency, and ensure a seamless customer experience.