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Latest Publications

Designing A Customer Support Strategy

Customer support, if managed well, can lead to prolonged customer loyalty, customer advocacy, and additional revenue opportunities. This whitepaper will help you to - Fine-tune your customer support initiatives, Build a robust strategy that boosts customer lifetime value, Drive profits through additional sources of revenue, Minimize customer support costs, Make support your true competitive differentiator.

Five Things a Secure Access Service Edge Plan Should Include

As many organizations are now making the move to the long-term Work From Anywhere environment, forward-thinking I&O leaders are contemplating the move to a SASE architecture. While SASE promises to revolutionize network and security management and operations, we understand that for many IT leaders faced with mounting pressure on time, resources and skills, it can be a struggle to research SASE requirements and introduce the ideal SASE architecture.

How to Improve the Work-Life of an IT Professional

When you first started as an IT professional, it was all cheerful and you were eager to help people as much as you can. But a few years into managing IT and dealing with IT issues all day, your professional life has changed for the worse and every day is a struggle with service requests and IT issues piling up all day. Read our ebook on the most common IT challenges and how you can combat them while staying sane and optimistic about your work!

Network Monitoring Handbook: Your Complete Guide to Network Monitoring and Management

This guide has been designed to document all the critical elements in designing and managing an efficient, effective and secure network. This handbook gives you complete insights into various aspects of network monitoring and the best practices involved in creating an effective and efficient network.