Software development errors can wreak havoc on organizations. When software bugs make it into production due to human error, organizations can lose a lot of money. At the same time, software failures can ruin a company’s reputation, creating dissatisfied customers and crushing productivity. Depending on how bad the errors are, software companies can even face legal and compliance penalties.
When businesses look at how best to understand the performance levels of their platforms, some of the best incident management metrics to look at are Mean Time Between Failures (MTBF) and Mean Time ToResolution(MTTR). These two measurements will give an excellent indication of the health and speed of the system, as well as the ability of the platform to take care of any anomalies that have been detected or to flag them up for others to take action to resolve them.
Channels are at the core of how teams collaborate in Mattermost. While team conversations take center stage, every channel is packed with additional features to help you stay in sync. Today, let’s take a closer look at channel headers, and how you can use them to help your team use Mattermost channels more effectively.
