Today is an important day for us at PagerDuty, and for the larger ecosystem of incident management. We’ve signed a definitive agreement to acquire Jeli, a standout player in the incident management space. This deal represents a strategic alignment of visions, technologies and goals that will have a lasting impact on the industry and our customers.

Dear Current and Future Moogsoft Customers, I am happy to announce that Dell Technologies has acquired Moogsoft on September 17, 2023. This is good news for existing and future Moogsoft and Dell customers. Earlier this year Moogsoft embarked upon raising capital to accelerate growth.

In the ever-evolving landscape of technology and business, mergers and acquisitions have become a common occurrence. The latest buzz in the tech world revolves around the Cisco-Splunk acquisition, in which the former acquires the latter for a staggering $28 billion! This marks the fifth major acquisition in the AIOps and Observability space this year alone, following SumoLogic, OpsRamp, Moogsoft, and New Relic.

I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia. ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees.

In the world of observability, having the right amount of data is key. For years Apica has led the way, utilizing synthetic monitoring to evaluate the performance of critical transactions and customer flows, ensuring businesses have important insight and lead time regarding potential issues.

Merging two companies into one comes with several challenges. One of the most formidable endeavors is maintaining control over cloud costs while a cloud-to-cloud integration — essentially, taking the cloud environments of two companies and combining them into one — is taking place. One or both companies may not be tracking cost data, and even if they are, it’s highly unlikely that their cost-tracking strategies line up well enough to merge seamlessly.

One of the most exciting things about bringing products to market at Cribl is seeing customers continually find new ways to leverage them to help solve their data challenges. I recently spoke to a customer who described Cribl as the foundation of their data management strategy and a key part of their post-acquisition data engineering process. Let’s take a deeper look into how Cribl can help.

Dell’s recent acquisition of Moogsoft is the most recent validation of the growing market for automated ITOps – also known as AIOps. When legacy companies such as Dell recognize the importance of AIOps it proves the technologies behind automating ITOps are now mainstream and a vital part of every modern IT management stack. We look forward to seeing how Moogsoft’s integration into Dell will play out over the coming years.

That’s great news—your business is growing, and opportunities abound. It also means you will have to align the acquired company’s IT infrastructure with your own. What this looks like will vary depending on the specifics of any given merger. In some cases, where the acquired entity will continue to operate independently, you may simply look for opportunities to optimize and create economies of scale.

When it comes to M&A, for some MSPs it’s just part of their DNA. In this blog we talk to Kevin Cook, CEO of The Purple Guys, about his company’s M&A journey, why standardization is critical during M&A, and some of the key lessons they’ve learned along the way.