One of the things that I regularly get questioned about in my Operational Efficiency Boot Camp is the reporting in N-sight RMM and what MSPs should be presenting to customers to show that they are properly performing their work. I am a huge fan of monthly or quarterly business reviews to showcase your MSP client reports. I feel that for MSPs they are one of our greatest retention tools, and clearly demonstrate the value we provide.

So-called “conventional IT” is quickly fading into the background in the face of widespread changes to the modern world. Fast-growing technologies like cloud, SaaS, and remote monitoring or RMM software, have decentralized the very idea of IT -- and the timing of this migration to remote services and cloud-centric IT infrastructures couldn’t have been better, as demand for remote work and reliable information security skyrocketed during the 2020 COVID-19 pandemic.

In my first two blogs in this series, I looked at some of the obvious signs and not so obvious signs that it might be time to change your RMM. However, the reality is that most MSPs don’t want to change unless they really have to, and in many of the cases I’ve seen they’re prepared to let things be bad for way too long.

In my last blog I took a look at some of what I see as the most obvious signs that your MSP business might have outgrown its RMM. These included: In this blog, I’m going to turn my attention to looking at some of the less obvious signs to reconsider your RMM.

As your MSP business grows and develops, it’s highly likely that at some point you’re going to find that the tools you originally chose to support your business may not be enough for your current needs. Obviously, no vendor wants to lose customers, and we’d all rather make sure you’re using your existing tools to their full capacity. However, there are going to be times when your existing toolset will be holding you back, and you need to know how to spot that.