Call me, maybe: designing an incident response process
Hey, I just deployed — and this is crazy. But the server’s down, so call me, maybe? Making your services available at all times is the gold standard of modern software operations. The easiest way to reach this would be to just write bug-free software, but even if you reach this completely unattainable goal — stuff happens! Modern software rarely exists in a vacuum and often depends on a multitude of external services and libraries.