As the number of Grafana users grows each year, so does the variety of reasons people are using Grafana dashboards. During 2023, members of the our community — both inside and outside of the company — shared some of their incredible professional and personal projects, including how Grafana has allowed them to successfully launch a rocket, cut back on carbon emissions, and even help balance a national power grid.
Does your business have a help desk in place? Are you tracking its performance? Knowing which metrics and KPIs to measure can differentiate success and failure. This article will explore the essential helpdesk metrics and KPIs and how they can help you optimize customer service. The help desk is responsible for providing support to employees and customers who need assistance with technical issues.
With constantly decreasing user attention spans, ensuring a seamless user experience has become a priority for all digital businesses. Users who encounter minimal application disruptions and responsive interactions will likely stay engaged and loyal to your product. And that’s exactly what RUM or Real User Monitoring tools such as Coralogix’s RUM solution offer.
As an engineer, you know your company’s problems, and you know what to do about them. However, being heard within your organization and funding a project can be challenging. Top executives might not understand your job’s ins and outs of the tools you need to do it well. Still, you need people holding the purse strings to understand why investing in your idea is brilliant.
Open source is the foundation of everything we do here at Grafana Labs, and that was on full display this year as we celebrated the 10th anniversary of Grafana and continued to improve and expand our lineup of OSS projects. But 2023 was also a banner year for Grafana Cloud, as more organizations than ever turned to the fully managed stack to carry out their observability strategies more easily and quickly.
