Feature management is an emerging set of tools and techniques for developing and testing software based around feature flags. It’s intended to increase productivity and performance, as well as improve software quality. Of course, you’ll also need to keep tabs on all those feature flags, so it only makes sense to pair feature management with observability for a more holistic view of your software development cycles.
For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.
Today, the cloud impacts all departments of the organization, not just the IT crew. Here’s how cloud centers of excellence drive cloud success.
On September 1, 2023, Microsoft’s Defender for Azure Blob Storage is set to introduce a groundbreaking feature: Malware Scanning. This highly-anticipated addition to the Defender suite brings real-time protection against malicious content, making it a vital component in fortifying your data security and safeguarding against the ever-evolving threat landscape.
Deep diving into the 'Normal accident' theory by Charles Perrow, and what it means for SREs.