Operations | Monitoring | ITSM | DevOps | Cloud

What Tools Do You Need as a Key Account Manager?

As a Key Account Manager, your most important job is to build and maintain strong, thriving relationships. However, to do so effectively requires the right set of tools. In this article, we will explore the essential technologies and resources you need to succeed in this vital role. Whether nurturing existing client partnerships or pursuing new opportunities, your toolbox directly impacts how well you can understand needs, deliver value, and earn loyalty over the long run.

Streamline Your App's Communication: The Power of SMS Integration

Keeping users engaged and informed is crucial for any app's success. Businesses of all sizes are recognizing the advantages of adding text message marketing to their overall strategies. With 97% of Americans owning a cell phone, SMS (Short Message Service) is a highly effective tool for exchanging information, as people often prefer texting over calling. Think about how often you check your text messages compared to other notifications.

Healthcare Agency Management: Can One Technology Platform Do It All?

The world of healthcare is complex, and managing an agency requires juggling a multitude of tasks. Imagine a home health agency that provides in-home care for patients. Their daily challenges include scheduling visits for nurses and therapists. In addition, they have to ensure all patient records are up-to-date. Plus, they have to manage billing while staying on top of evolving regulations.

Zoho Corp. (ManageEngine) recognized as a Leader in five 2024 IDC MarketScape evaluations

We are elated to announce that Zoho Corp. (ManageEngine) has been named a Leader in the 2024 IDC MarketScape: Worldwide Unified Endpoint Management Software assessment yet again. Zoho Corp. (ManageEngine) was also named a Leader in four other IDC MarketScapes.

Top tips: How algorithms are shaping our buying habits and what you can do about it

Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’ll discuss two ways to avoid falling prey to algorithm-driven ads. When it comes to material possessions, we like what we see. These days, we see a lot and want it all. Gone are the days when TV or radio commercials influenced what you bought and where you bought it.

Building a DevOps Culture in High-Growth Companies: A Leader's Blueprintment

Let's face it, running a high-growth company is exhilarating! You're constantly innovating, customer demand is soaring, and the future feels limitless. But with that growth comes a unique set of challenges you need to navigate to stay ahead of the curve. Let’s say, your development team is churning out new features at breakneck speed. That's fantastic! But can your operations team keep up with deploying them to production? What about potential bugs or security vulnerabilities?

How to Monitor Host Metrics with OpenTelemetry

Today's environments often present the challenge of collecting data from various sources, such as multi-cloud, hybrid on-premises/cloud, or both. Each cloud provider has its own tools that send data to their respective telemetry platforms. OpenTelemetry can monitor cloud VMs, on-premises VMs, and bare metal systems and send all data to a unified monitoring platform. This applies across multiple operating systems and vendors.

Introducing a Brand New Microsoft Teams Integration

We’ve gotten clear feedback from our customers that we’ve needed a strong Microsoft Teams integration. Responders want a full suite of incident management functionality, no matter what chat application their organization uses. We heard you. That’s why we’re proud to announce a brand new MS Teams integration with fully robust incident management lifecycle capabilities.

How, and Why, We Applied Machine Learning to Cove Continuity, Part 2

If you haven’t already read part 1, click here to do that first. If you look at the screenshots, they’re actually quite simple to understand. Anyone can easily identify whether the OS booted successfully at first glance. Look at the following examples and you’ll see what I mean : So, rather than the existing deterministic method, which relied on indirect evidence, we opted to use machine learning and neural networks to analyze and classify screenshots like a human being.

Cost Management Best Practices for Azure Integration Solutions

In this episode of "FinOps on Azure" Sandro, an enterprise Integration expert, shares his insights on optimizing costs for building robust Integration solutions on Microsoft Azure. Sandro emphasizes the importance of establishing a solid foundation by defining clear naming conventions, environment policies, and access controls to manage costs to avoid potential issues.