Operations | Monitoring | ITSM | DevOps | Cloud

We recently released our new website performance dashboards into the platform. Watch the introduction video with Head of Product, Bryn Dodgson and learn more about the dashboards below.

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.

Our hybrid world is rapidly growing and changing due to emerging technologies like artificial intelligence (AI), machine learning (ML), robotics, quantum computing, and cloud services. While these advancements bring many advantages, they’ve also made digital systems more complex, increased cost, and introduced new cybersecurity challenges.

Are you considering taking payments online? Business is booming. E-commerce now accounts for $870 billion annually in the US alone, a 50.5% increase since 2019. But with more money comes more problems. In 2022, the Federal Trade Commission announced that 8.8 billion dollars were lost to fraud, with identity theft as the number one cause. Clearly, it has never been more lucrative - and more dangerous - to be in business online.

The limitations of the NLP tech stack gave birth to the modern LLM tech stack. As businesses evolve as connected, interactive, and data-intensive, business products are powered by a new layer of this modern technology.

On September 1, 2023, Microsoft’s Defender for Azure Blob Storage is set to introduce a groundbreaking feature: Malware Scanning. This highly-anticipated addition to the Defender suite brings real-time protection against malicious content, making it a vital component in fortifying your data security and safeguarding against the ever-evolving threat landscape.

Today, the cloud impacts all departments of the organization, not just the IT crew. Here’s how cloud centers of excellence drive cloud success.

There has been an exponential increase in the adoption of Enterprise software for digital transformation. Enterprises are looking at Software as the key differentiator to render faster services to their customers. Remote and hybrid working has accelerated this trend, but tracking and managing these software licenses has become difficult. Check out how we reduce the software license cost through usage based application Optimization using Nexthink.

One powerful way SaaS companies can balance their own costs while still providing plenty of value to their customers is to be strategic about pricing tiers and payment plans. When customers can choose the service levels they want at prices they can afford, and your company is compensated for its associated cloud expenses while achieving a healthy profit, you know you’ve done it right.

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.