Operations | Monitoring | ITSM | DevOps | Cloud

The pandemic has exacerbated the staff shortage in healthcare, placing a disproportionate burden on the industry, and underscoring the significance of effective resource scheduling. While resource scheduling encompasses the allocation of healthcare staff and physical resources and assets, in this blog, our primary focus will be on healthcare staff. Resource scheduling plays a vital role in ensuring the smooth operation of healthcare facilities.

When you need to monitor internal-facing APIs or private URLs that are behind your firewall, you need a secure solution. This is where private locations come into play. Private locations allow you to create custom locations in mission-critical areas of your business. If your customer relationship management platform goes offline, for example, you could lose customers and revenue.

As a distributed global organization with a hybrid workforce, UNUM, a Fortune 500 insurance company, faced unique technological challenges in managing its Microsoft Teams Rooms (MTRs). Research shows that approximately 3% of Microsoft Teams calls are poor or fail each day, with the vast majority caused by IT issues.

You may have heard the term “network observability” regarding solutions that offer a deep and contextual view into the network. You’ve likely heard other terms, such as ‘network visibility,’ “network visualization” and of course “network monitoring.” But, experts argue, what these terms each truly means is still open for debate.

Overwhelming volumes and varieties of observability data most businesses encounter on a daily basis is impossible for IT operations teams to manually sift through successfully. This can be a troubling reality when frequent high-value business data is required to consistently maintain the uptime and integrity of your services and applications.

Government and education leaders estimate that data volume at their organizations will increase by 59% over the next three years. Although having more information than you need is (arguably) better than not having it when you need it, the sheer volume of data can make it challenging for teams to pinpoint exactly what data will bring value to their mission goals.

Artificial intelligence (AI) and machine learning (ML), ever-evolving fields that are subtly and stunningly transforming our world, are now firmly rooted in most aspects of the current tech landscape and business processes. Their growth is exponential, and their effects are largely positive – fostering business endeavors, enhancing our quality of life, and shaping how we live, work, and interact.

User July update includes a new and optimized user management in the web portal and a new feature in the duty scheduler, which allows to easily create stand-ins for scheduled duty personnel. Furthermore, it is now possible to acknowledge or close Signls directly during the call. As always, all details can be found in this blog article.

The lessons of history: spotting the EDGE opportunity By early 2020, Pulsant had evolved into a midmarket service provider focused on regional businesses. Catering to this demanding community, Pulsant had developed a range of platforms and data centres to service those businesses that drive the economic growth of UK plc.

The frontend of a web application is the part that users directly interact with. It’s the last mile of the digital service you deliver to your customers and it’s directly associated with customer satisfaction and business objectives. Knowing performance metrics such as CPU or memory is helpful, but at the end of the day, what you care most about is if the user experience is affected.