The IT Service Management landscape has shifted enormously over the last 12 months. From companies leveraging AI to modernize ITSM/ITOM capabilities to prioritizing employee experience in the workplace, the past year has seen ITSM emerge as an organizational superpower to implement highly cognitive technologies. In this article, we give you a complete rundown of what happened in ITSM in 2021.
Downtime is one diagnosis you don’t want to waste time with second opinions. You want accurate alerting the first time around, followed by drill-down tools to uncover and help you treat root cause as fast as possible. As with any form of health (even domain health), preventive care should always be your first defence. With Uptime.com “preventive care” means 360º monitoring that doesn’t skimp on analysis.
New Relic and Appdynamics were the two most dominating APMs in the software industry some years back. But after the advancement of technology, software monitoring tools started capturing the market. Due to some lack of functionalities, customers have begun switching to different tools because now they have a perfect solution for their particular use case.
At re:Invent this year, AWS announced its new digital twin service, AWS IoT TwinMaker (in preview), which allows users to create digital twins of real-world systems like buildings, factories, industrial equipment, and production lines. Using a digital twin to monitor and improve operations for a physical system requires ingesting data from IoT sensors, process instruments, cameras, and enterprise systems, and curating and associating data from these disparate sources.
Government agencies face challenges in moving forward with digital transformation. IT infrastructures are complex, and making sense out of massive amounts of disparate data is a struggle.
