Operations | Monitoring | ITSM | DevOps | Cloud

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Ubuntu Community | 20 years of Ubuntu

A lot has changed in the past two decades. A lot of new releases, new platforms and even a few new logos along the way. One thing stayed the same: the heart of Ubuntu. A global community of users, enthusiasts and contributors all helping to spread the mission of changing the world through open-source software. We couldn't have done it without you.

Help Desk vs. Service Desk: Understanding the Key Differences and Why a Service Desk is the Future

In IT support, "help desk" and "service desk" are often used interchangeably. However, these two functions are distinct, and understanding the differences can significantly impact how effectively an organization manages its IT services. In this blog, we'll explore the main differences between a help desk and a service desk and why embracing a service desk is the way forward for modern businesses.

Press Release: Opslogix Signs Strategic Partnership Agreement with Grafana Labs

September 10, 2024 - Amsterdam, Netherlands — Opslogix, a leader in IT operations management solutions, is pleased to announce a strategic partnership with Grafana Labs, the creators of the open and composable observability platform built around the LGTM stack (Loki, Grafana, Tempo, and Mimir).

Boosting Telecom Efficiency and Cutting Costs with Network Automation

In today’s fast-evolving technological landscape, the telecommunications sector faces both exciting opportunities and significant challenges. With the ongoing need to build, maintain, and upgrade digital communication infrastructures, Communication Service Providers (CSPs) are under pressure to make strategic decisions that will shape the future of connectivity.

Digital employee experience elevates the CIO feat. Jeff Abbott

www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.

How DEX tools eliminate IT friction feat. Daren Goeson

www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.

Common Issues in OpenTelemetry Collector Contrib Configuration

Observability has become essential for efficient system management, and OpenTelemetry is leading the way in this field. The OpenTelemetry Collector Contrib is an important tool for gathering telemetry data, providing developers and IT professionals with a flexible and powerful way to manage observability. We want to help you learn how to set up the OpenTelemetry Collector Contrib. We'll point out common issues and offer effective troubleshooting strategies.

CVE-2024-20359: Understanding And Detecting the Vulnerability

In today’s digital world, organizations face a constant threat from cybersecurity vulnerabilities. One critical vulnerability that demands attention is CVE-2024-20359, which can impact multiple systems, including Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) software.