Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.
It’s a great time to be an MSP and almost 100% of MSPs think so. The managed services market in the U.S. was valued at $44.75 billion in 2020 and is expected to reach $72.88 billion by 2026. This growth was accelerated by COVID-19, when demand for cloud services and MSP solutions increased. The biggest challenge for MSPs is to channel this short-term boost and leverage it to achieve long-term growth and success.
It should surprise no one that Kubernetes uptake is growing and will continue to do so. The wildly popular container orchestration platform’s continuous development is fueled by broad adoption. This will continue in 2023 as more companies, teams and individuals embrace it as a platform for innovation, building new applications and scaling existing ones faster than ever before.
Find out how to effectively and easily monitor and troubleshoot CoreDNS using Netdata.
The earlier you can integrate APM metrics into your application, especially in your staging environment, the better. Why? Using APM metrics can help with visibility in your application development process, as the sooner you can see how your latest code performs, the faster you can optimize your application.
In 2019, KCB Bank Uganda reviewed its systems and came to a startling realization: Due to outdated monitoring processes, its services could be down for hours before anyone was alerted internally. This downtime led to frustrated consumers, a rise in customer service complaints, and a decline in revenue.
