Operations | Monitoring | ITSM | DevOps | Cloud

July 2024

exoprise

Is Azure Down?

Jul 29, 2024 By Stephen Killingsworth In Exoprise
As the reliance on cloud services like Azure Virtual Desktop (AVD) and Azure Active Directory (AD) continues to soar, the need for robust monitoring tools has become critical. Ensuring optimal performance and availability of Azure services is vital for organizations shifting towards Virtual Desktop Infrastructure (VDI) for full-time or disaster recovery use.
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Microsoft 365 Outage, MO821132: Users may be unable to access various Microsoft 365 apps and services

Jul 20, 2024 By Simon Dion In Exoprise
Thursday evening, Microsoft 365 identified a global outage affecting users accessing various Microsoft 365 applications and services. Impacted users suffered from login issues, Azure hosted virtual machines not being available, and constant loading screens in Microsoft 365 services, just to name some of the issues.
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Microsoft 365 and Azure Network Service Front Doors

Jul 11, 2024 By Jason Lieblich In Exoprise
As businesses increasingly rely on Microsoft SaaS and Azure-based applications to support their distributed workforce, ensuring optimal performance and user experience becomes crucial. With complex corporate network architectures like SDWAN, Secure Access Service Edge (SASE), or Cloud Access Security Brokers (CASB), and a reliance on Microsoft’s vast network architecture, monitoring and troubleshooting performance issues can be challenging.
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Teams V2 Synthetics and Real-User Monitoring Support

Jul 2, 2024 By Alex Tsukernik In Exoprise
With the release of Microsoft Teams 2.0 and the Classic Teams client nearing its EOL (end of life), we were eager to explore the changes that Teams 2.0 brought about. Today we will look into the new features and architecture of Teams 2.0 as well as provide insight into the changes and improvements to the CloudReady Teams Messaging and Teams AV sensors.
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SaaS and Microsoft 365 Service Level Agreement Credit Recovery

Jul 1, 2024 By Simon Dion In Exoprise
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.
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