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Microsoft 365

The latest News and Information on Microsoft 365 and related technologies.

Smarter apps, deeper insights - A look back at 2024

It’s hard to overstate how fast technology is driving business evolution — and Microsoft 365 and Microsoft Teams were once again a big part of that story in 2024. At Martello, we evolved right in step, adding new capabilities to Vantage DX and shedding new light on what enterprises need to manage the Microsoft digital experience.

ITAM in SMBs - Trends We See for 2025

In the evolving landscape of IT Asset Management (ITAM), small and medium-sized businesses (SMBs) are experiencing a paradigm shift. Traditionally, ITAM was the domain of large enterprises, managed by solutions like Certero, Flexera, and Snow, focusing primarily on tracking and managing expensive software licenses and conducting software audits. However, the landscape is changing, and SMBs must now embrace ITAM, albeit in a completely different manner.

Common Microsoft Teams Issues & How to Troubleshoot

Microsoft Teams is one of the most popular tools for work communication today. Whether you're chatting with your team, jumping on a video call, or sharing files, it helps keep everyone connected. But let's face it – MS Teams isn’t perfect. You’ve probably run into issues like calls dropping, bad audio, or slow Teams performance. These problems can be frustrating, especially when you’re in the middle of an important meeting or deadline.

MO941162: Why Proactive Monitoring Is Essential for Managing Microsoft 365 Outages

On November 25, 2024, Microsoft 365 users experienced widespread disruption identified as MO941162, impacting access to critical services like Teams, Outlook, Exchange, and SharePoint. While Microsoft worked to resolve the issue, the downtime once again highlighted the importance of proactive monitoring and management. For businesses relying on Microsoft 365, staying ahead of such outages isn’t just a convenience—it’s a necessity.

Stop Firefighting: Get Ahead of the Next Microsoft 365 & Teams Outage with Vantage DX

Let’s face it: when Microsoft Teams goes down, it’s a nightmare for IT teams with everyone asking ‘is there a Microsoft Teams outage’? Today’s Microsoft outage was a stark reminder of this reality. Organizations relying on Microsoft 365 were hit hard, scrambling to manage the fallout. But what if you didn’t have to scramble?

Conversational Geek Webinar: Crack the Code on Teams Phone Call Quality

Organizations relying on Microsoft Teams Phone know that clear call quality is crucial for productivity and user satisfaction. Yet, when calls falter, the cause isn’t always on Microsoft’s end. Issues can arise from the user’s environment, PSTN integrations, the Microsoft 365 cloud, or other factors. So how can Teams Phone users quickly pinpoint and resolve these issues to keep communication seamless?

A Microsoft Teams Migration in Three Steps

Whether your organization is migrating from a different platform or adopting a collaboration solution for the first time, choosing Microsoft Teams has clear benefits. It provides the opportunity to consolidate all your productivity and collaboration tools in a single environment — especially if you’re already using Microsoft 365 — and to take advantage of licensing cost benefits. But migrating to any new software is also a precarious time, and Teams is no exception.

Is Microsoft Teams Working Like You Need It To?

Microsoft Teams has become one of the most essential tools for collaboration and communication in the past few years. However, because of its now critical nature, Teams issues can cause big productivity problems in your business. Worse still, when those issues go unreported, IT departments are left well and truly in the dark.

Are Your Teams Room Devices Delivering the Experience They Should?

Organizations have invested billions in tools to make hybrid work as effective, productive and rewarding as it can be. That includes spending on premium solutions like dedicated Microsoft Teams Rooms that provide rich communication and collaboration capabilities. A single Teams Room can cost anywhere from $2,000 to $60,000. The higher that price tag climbs, the more pressure IT departments are under to ensure seamless performance and an exceptional user experience.
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Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets

As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to managing and monitoring end-user digital experience or DEX/DEM.