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By Hrishikesh Barua
Downtime is inevitable but what sets successful businesses apart is how they handle it. A key part of incident management is incident communication with both internal and external stakeholders. A status page is a crucial tool for maintaining clear communication with users during outages or service interruptions. There are numerous status page providers available with different features. This article will guide you through best practices for selecting a provider that suits your needs.
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By Hrishikesh Barua
Staying on top of your third-party Cloud and SaaS service outages is crucial to maintain the reliability of your own applications. Like many modern teams, Slack might be your communication tool of choice. You can keep up with such incidents by pushing these events to a Slack channel. There are different ways of pushing incident events to Slack. In this article we will explore how to integrate IncidentHub incident lifecycle events using an incoming webhook.
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By Hrishikesh Barua
Incident updates on the public status pages of your cloud providers are often the first indication that they might have an outage. Providers also post updates about upcoming and ongoing maintenance on their status pages. Thus, monitoring your cloud status pages becomes crucial to your business operations. This article will guide you through the process of effectively monitoring such status pages.
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By Hrishikesh Barua
Staying on top of your third-party Cloud and SaaS service outages is crucial to maintain the reliability of your own applications. If Discord is your communication tool of choice, you can keep up with such incidents by pushing these events to a Discord channel. Discord webhooks allow external applications to send messages to specific channels within a Discord server. This article describes how to integrate Discord as a channel in your IncidentHub account using webhooks.
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By Hrishikesh Barua
Modern businesses depend heavily on Software as a Service (SaaS). Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. SaaS is not limited to being used by software development teams. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.
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By Hrishikesh Barua
A recent question in an SRE forum triggered this train of thought. I've paraphrased the question to reflect its essence. There is plenty to unravel here. My first reaction to this question was that the SRE who posted this is in a difficult place with systemic issues.
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By Hrishikesh Barua
A few weeks ago we released a feature on IncidentHub which gives you a historical view of your monitored services' availability.
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By Hrishikesh Barua
Chances are, most of your third-party cloud and SaaS dependencies are globally distributed and have many regions of operation. Chances are, your applications use a subset of a cloud or SaaS service. If you are monitoring such a service, why should you receive alerts for all regions or every single component in the service? E.g. if you use Digital Ocean, you might be using Kubernetes in their US locations (NYC and SFO). You would want to know only when there is an outage in one of these locations.
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By Hrishikesh Barua
PagerDuty's Events API V2 lets you push events from your monitoring systems to PagerDuty. You can push such events when there is a triggered, updated, or resolved incident.
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By Hrishikesh Barua
Why should you monitor your third-party Cloud and SaaS vendors if you are in SRE/Ops? As part of an SRE team, your primary responsibility is ensuring the reliability of your applications. What makes you responsible for monitoring services that you don't even manage? Third-party services are just like yours - with SLAs. And outages happen, affecting you as well as many others who depend on them.
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The early warning system for all your third-party cloud and SaaS services. Get notified proactively and prevent incidents in third party vendors from affecting your applications.
IncidentHub monitors public status pages of all your third-party services and alerts you when there are incidents:
- Monitor All Your Cloud and SaaS Service Vendors: We support all major Cloud and SaaS services. Don't see one that you use? Let us know and we will add it.
- Use It out of the Box: We focus on simplicity. You can start monitoring your service vendors in just a couple of steps.
- Receive Real Time Notifications: Receive notifications when there is an outage in one of the services you depend on.
- Plug Into Your Existing Tools: Seamlessly integrate with your existing notification and alerting ecosystem - no need to install anything new.
Monitor All Your Third-Party Cloud and SaaS Services in One Place.