Operations | Monitoring | ITSM | DevOps | Cloud


The latest News and Information on Service Reliability Engineering and related technologies.


Comparing Uptime Monitoring, Heartbeat Monitoring, and Synthetic Monitoring

In the quest for a high-velocity development environment, one fundamental question looms large: "How can you ensure an exceptional end-user experience when an array of engineers continually push and deploy code?" The unequivocal answer to this pivotal inquiry lies in the establishment of robust, straightforward, and well-defined monitoring practices.


IT Automation Powers SRE Practices as System Complexity, Consumer Demands Grow

Site Reliability Engineers (SREs) use automation and orchestration capabilities to scale security and performance, ensuring sites are reliable and efficient. Site Reliability Engineering (SRE) can be applied to a wide range of use cases and industries, where software systems and services are critical to business operations.


Autocorrelate Alerts With Squadcast's Key-Based Deduplication

With the increasing complexity of technology stacks and monitoring tools, managing incidents can become overwhelming, leading to alert noise, alert fatigue, and delayed responses. This is where Key-Based Deduplication comes to the rescue, streamlining incident handling and enhancing the effectiveness of your Incident Management platform.


When More Incident Commanders are Better

It has been lightly revised and reposted with his permission from the original article on Medium. Leading major incident responses can be extremely stressful. You have to quickly gather an ad-hoc team, figure out what went wrong, identify a fix and make sure this doesn't make things worse, all the while with senior leadership breathing down your neck. Are we having fun yet? Many people think having a dedicated incident commander role will solve the problem.


How to Route Alerts to Subject Matter Experts Using Squadcast Tagging & Routing Rules?

Effective Incident Management is crucial for ensuring customer satisfaction and brand loyalty. As systems grow more complex, efficiently directing alerts to the right teams becomes crucial. This article delves into the challenges, implementation, and benefits of automating incident categorization.


Runbook vs Playbook: What's the difference?

What’s the difference between Runbook and Playbook?- for once and all we’ll end this confusion today. If you find yourself worrying about forgetting the detailed process of the incident your team just resolved, you’re not alone. This is where documentations like Runbooks and Playbooks come into play. Runbooks and playbooks serve as the organizational guides, providing essential information and instructions for teams to navigate through tasks and processes effectively.