Effective Incident Management is crucial for ensuring customer satisfaction and brand loyalty. As systems grow more complex, efficiently directing alerts to the right teams becomes crucial. This article delves into the challenges, implementation, and benefits of automating incident categorization.

To ensure efficient Incident Management, it is crucial to proactively anticipate and address potential disruptions The need for a comprehensive, high-level view of the status of all services is paramount. Enter Squadcast's Service Graph – a feature designed to transform the way organizations approach Incident Management.

As we approach 2024, the DevOps and SRE landscapes continue to evolve, bringing forth a new generation of tools designed to enhance efficiency, scalability, and reliability in software development and operations. In this post, we'll dive into some of the most promising tools that are shaping the future of Continuous integration and deployment, monitoring and observability, infrastructure/application platforms, incident management & alerting, security, and diagramming.

Having effective incident response tools is crucial for IT organizations. Improving your incident response process is enhanced when equipped with the appropriate tool that includes intelligent features tailored to your needs. Whether you're just beginning your venture into efficient Incident Management or in search of the finest incident response tools, we present the top five options for your consideration.

Site Reliability Engineering (SRE) stands out as a crucial discipline, ensuring the smooth operation and scalability of intricate software systems. SREs employ a diverse toolkit, automating tasks, monitoring system health, and proactively tackling potential issues. The goal? To elevate site reliability and keep downtime at bay. In this blog, we'll dive deep into the realm of SRE tools, breaking down what each tool brings to the table.

Managed Service Providers (MSPs) handle a multitude of customer support cases, each requiring efficient routing to the right team member. Squadcast's Webforms provide a solution to expedite issue reporting and streamline resolution. In this blog, we will explore how MSPs can leverage webforms to enhance the customer support experience.

How to build a pipeline to convert logs to metrics and ship them to long term storage like Levitate.

At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.

How Levitate solves today's challenges of B2B SaaS monitoring, including noisy neighbors by unlocking per-tenant observability.

If you work in eCommerce, you can see the storm on the horizon. Black Friday, the biggest shopping day of the year both online and off, is only a few days away. Your services are going to hit usage spikes you possibly have never seen before. And it will be all aspects of your services pushed to your limit – people won’t just be searching, or just buying, or signing up for programs, they’ll be doing all of these at once. ‍ Most crucially, everyone else is offering deals too.

Avoiding downtime is imperative. To keep you sturdy against any unplanned disruptions there are Incident Management tools ensuring quick response, efficient resolution, and minimal impact on operations. This blog aims to be your go-to guide for navigating the diverse landscape of Incident Management platforms.

When multiple users are affected by an incident, it can quickly escalate into a chaotic situation. To effectively manage and prioritize such incidents, organizations need a robust incident priority matrix. An incident priority matrix is a tool organizations use to deal with critical issues quickly. It’s a roadmap for handling incidents efficiently.

When you think about making your service reliable, what standards and benchmarks are most important? The availability of services? Consistently fast responses? Accurate data? Prioritizing critical and common use cases? These are all important and deserve some focus, but today we’ll put the spotlight on an often overlooked pillar: security. ‍ Cybersecurity incidents can be the most devastating types of incident for your organization.

At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.

Common Prometheus pitfalls and ways to handle them.

With this guide, empower your SRE team to achieve enhanced alert remediation and incident management.

How can Stakeholders like CEO (Chief Executive Officer), CTO (Chief Technology Officer), COO (Chief Operating Officer), other business units like Sales, Support etc. be kept in the loop while managing a critical incident?

What are OpenTelemetry, and OpenCensus and how to migrate from OpenCensus to OpenTelemetry.

A comprehensive guide to downsampling metrics data in Prometheus with alternate robust solutions.

The Securities and Exchanges Commission published new rules for SEC registrants around disclosing incident details and response policies. Compliance with these new rules should be top of mind for any company – even if your org hasn’t hit the milestone of registering with the SEC, you should be prepared to be compliant when you take that step. ‍

Site Reliability Engineers (SREs) play a vital role in ensuring the stability and performance of web services and are key in incident management. One of the core skills SREs need is the ability to conduct effective Root Cause Analysis (RCA) when issues arise. This guide is about how to improve your RCA skills for more effective post-incident analysis.Let's dive in.🔖 What is Prometheus Alertmanager? Read here!

Observability is often a misunderstood and misused term. It has come to mean nothing and everything at this point. Read more on how Observability can be viewed from the lens of a Radar and a Black Box.

A comprehensive guide to relabeling strategies in Prometheus.

Alert noise is a common problem for IT teams that monitor and manage complex systems. Excessive unactionable alerts triggered by various sources, such as applications, servers, network devices, etc., can cause alert fatigue. The higher volume of alerts can be overwhelming, reducing the ability to respond to critical alerts. One event of possible alert noise is during scheduled maintenance, awhich is a common practice in the digital realm.

Open Sourcing metric-cardinality-explorer tool - to understand high cardinality metrics and techniques to go deeper into why high cardinality exists.

Status Pages represent an invaluable asset for websites and SaaS businesses, particularly in today's environment with prevalent outages and heightened user expectations for seamless uptime. Integral to any robust website monitoring strategy, these pages serve as centralized hubs, offering users a singular, authoritative source for tracking the status of websites and applications.

Use Levitate's powerful domain events to track success of canary rollouts via ArgoCD.

This blog post is adapted from my talk at SRECon EMEA 2023 - original slides are available here! Status pages are a simple yet underutilized element of incident communication. Done well, they’re a low-lift way to keep your customers and stakeholders informed when incidents impact them. But without a solid approach, updating status pages can easily become a tedious and often neglected task during incidents. In this post, we’ll cover some tips to get your status page right.

How to monitor serverless async jobs from Google Cloud Functions with Prometheus Pushgateway and Levitate using the push model.