Operations | Monitoring | ITSM | DevOps | Cloud

The AlertOps Experience Update is rolling out to every AlertOps customer. It reorganizes the web app around the way an incident runs, starting with a left-side menu that keeps every part of AlertOps one click from any screen. This post walks through what you will see when you log in, where everything lives now, and a few things worth trying first. Your data, schedules, escalation policies and integrations carry over exactly as they are, so there is nothing to migrate or reconfigure.

Rule-based routing pages the service that errored. Build a small triage service that reads the alert webhook, finds the origin span in your traces and pages the team that owns it. Last9 is an observability platform built for high-cardinality telemetry. It unifies logs, metrics, and traces with native OpenTelemetry and Prometheus support, real-time alerting, and long-term retention.

When a critical incident occurs, reaching the right person quickly can make all the difference. Whether it’s a hospital contacting an on-call physician or an IT team responding to a server outage, reliable paging software helps ensure urgent messages reach the people responsible for taking action. Traditional pagers have long been used in hospitals, emergency services, and other mission-critical environments.

For a small practice, choosing an electronic health record system affects nearly every part of the working day: documenting visits, prescribing medications, reviewing results, scheduling appointments, and submitting claims. The right choice should fit your clinical specialty and the way your team operates.

Building automation systems help facility managers monitor equipment, optimize building performance, and detect potential issues before they become major disruptions. However, detecting an issue is only the first step. Ensuring the right technician receives and responds to a critical alarm is equally important. Johnson Controls Metasys is a building automation system (BAS) that enables facility teams to monitor and control HVAC equipment, lighting, energy usage, and other connected building systems.

The best incident management software in 2026 depends on your team’s response workflow: OnPage for SMB and enterprise IT and digital operations teams prioritizing persistent critical alerts and on-call escalation, PagerDuty for large organizations with complex routing and integration requirements, and incident.io for engineering teams coordinating incidents in Slack.

Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.

Quick Summary: NetBrain is our lead pick for enterprise teams evaluating agentic network operations because it combines live network context, AI-assisted investigation, and governed workflows across multi-vendor infrastructure. Other platforms worth considering include Cisco AgenticOps, HPE Juniper Mist with Marvis AI, IBM Network Intelligence, Arista AVA, and Nokia Network Services Platform. Disclosure: This guide is published by OnPage, a provider of incident alerting and on-call management software.

Cut alert fatigue and resolve incidents faster. Learn how to design tests, route alerts to the right owning team, and connect internal and Internet signals.

When an incident impacts thousands of users across multiple products, one-size-fits-all communication simply doesn't work. External and internal stakeholders want transparency, not information overload. Too much information can create as many problems as too little. For global financial technology leader Broadridge, managing incident communications across multiple clients, products, and internal stakeholder groups with precision was critical.