Best Incident Management Tools & ITSM Practices to Reduce MTTR in 2026
Here’s a scenario most IT teams know too well: a single error message lights up the monitoring dashboard at 2 a.m. Within seconds, calls are coming in from customers. Within minutes, the revenue meter is running. If your team is still figuring out who owns the incident while that meter ticks, you’ve already lost precious time. According to 2024 EMA Research, unplanned IT downtime now costs organizations an average of $14,056 per minute, rising to $23,750 per minute for large enterprises.