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Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.

SaaS and Microsoft 365 Service Level Agreement Credit Recovery

In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We’ll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels.
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Troubleshoot WiFi and Wireless Networking Issues Everywhere

In today's varied workspace dynamics, wireless networking issues can greatly impact user experience and productivity. Whether it's slow download speeds, poor wireless coverage, connectivity, or collaboration problems during virtual meetings, wireless troubleshooting is crucial to ensuring remote and office productivity.

Digital Experience Monitoring for macOS

In this overview video, we'll be walking you through Service Watch Desktop for macOS. We'll cover the benefits of utilizing Service Watch for macOS and the configuration and deployment process. We'll then review the data being collected by Service Watch and some additional functionality in Active Tests, Device Groups, and Alarms.
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Branch Office Monitoring With EUEM

The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM) has emerged as the critical tool for IT teams and businesses to address the challenges associated with remote work environments. This article combines two informative pieces to provide a comprehensive guide on how to monitor remote branch offices using DEM.
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The journey to observability delivers benefits for the entire the IT department

Across all industries, IT departments are moving from traditional application monitoring approaches towards full-stack observability. Rapid adoption of cloud native technologies has led to spiraling complexity and exposed the limitations of the Application Performance Management (APM) tools being deployed by IT teams.

Digital experience monitoring in Applications Manager

Digital experience monitoring (DEM) involves tracking the entire digital user journey of your applications, websites, APIs, and other digital services. It focuses on tracking the performance of your web application from the end user’s perspective, offering in-depth insights on user experience, app performance, and customer satisfaction.

Effective Monitoring for VPN Gateways

As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate and measure VPN performance, enabling them to optimize user experience and troubleshoot any issues that may arise. Exoprise provides a suite of products which work together for highly effective VPN performance gains.

Understanding User-Centric Metrics in Digital Experience Monitoring (DEM)

User experience holds the utmost importance, and closely monitoring the digital experience from the user's standpoint is essential for achieving success. User-centric metrics offer invaluable insights into how users interact with digital platforms and enables businesses to optimize performance, enhance satisfaction, and drive growth. In this blog, we'll delve into the significance of user-centric metrics in digital experience monitoring and explore the key metrics that businesses should prioritize.

Solve UC Problems Before They Cost Money

In this webinar, we discuss the high cost of UC&C application issues, and the impact these issues have on organizations. We'll be doing a deep dive of the amount of tickets organizations receive, the amount of time these tickets take to resolve, some real customer examples, the typical steps taken with and without Exoprise, and the ROI of real-user monitoring.