Budgeting for user experience management solutions has been dynamic recently. When the pandemic hit, corporations freely opened the purse strings to ensure that employees had the tools to work outside the traditional office. The Return on Investment (ROI) for improving the overall Digital Employee Experience (DEX) didn't matter so much. With inflation now the main topic in executive meetings, the strings for DEM/DEX investments have been drawn tighter. Gartner has published a report titled "Market Guide for Digital Experience Monitoring" which states that "enterprises that invest in DEM solutions can expect a 30% reduction in Mean Time to Resolution (MTTR) and a 20% reduction in downtime."

It's usually possible, and often tempting, to build your own tools. For engineers in particular, there's a strong appeal to having total control over a custom-built product that will perfectly meet your specific requirements. Raygun itself originally came from an internal tool we built to monitor errors in a different product. But as our business matured and we started to think more strategically, we recognized the hidden, lingering costs to our DIY approach, and began to believe that internal tools were a misuse of the time and skills of our development team.