At Catchpoint, we release new features approximately seven times annually. Catchpoint’s previous release, Andante, includes a variety of updates and new features, including a powerful new smartboard redesigned to be more intuitive and help our users find solutions faster, additional metrics to strengthen our unique RUM solution, and the ability to generate alerts for workforce experience based on issues your Digital Experience Score identifies.

The leap to remote work happened nearly overnight with the pandemic, and it’s clear that hybrid work and digital dexterity is the way of the future. As a result of this shift in the way we work, companies have invested in new technologies to adapt to the growing remote world, with 69% of companies planning to increase their investment in digital tools even more in 2022. Additionally, over 90% of businesses strive to implement hybrid work environments.

According to a new study, the hybrid work model reduces attrition by a third. As the pandemic shifted work to remote, with some companies going fully remote work for over two years, many organizations are looking to continue to allow hybrid work environments. In 2022, more than 90% of midsize companies plan to implement a hybrid work structure. One of our customers practices this model and is always interested to know what new features can enhance the digital experience of their distributed workforce.

Recently, I was talking to Catchpoint’s High School Summer Interns about what software engineering is all about. They’re spending a week at a time with various Catchpoint departments, and last week was with the Catchpoint Technology Group.

The Exoprise marketing team sat down with their CEO, Jason Lieblich, to discuss predictive analytics, market trends, and the technology’s usage in troubleshooting network issues.

Microsoft’s unified communication and collaboration tool Teams suffered an hours-long outage on July 20, 2022 — affecting thousands of users globally. Exoprise sensors successfully detected Teams outage at least 30 mins before Microsoft officially confirmed the outage on its MSFT365status Twitter account. Below is what users saw when trying to access the Teams app or leverage any of its features.