Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

When Vendor Support Ends, Your IT Monitoring Doesn't Have To

IT environments change. Technologies evolve, infrastructure vendors change their strategies, and sometimes support for a monitoring integration ends. For IT teams, that can create an immediate challenge: a previously monitored part of the infrastructure suddenly becomes a monitoring gap.

I use Claude every day. I still build dashboards in SquaredUp

If you've looked at SquaredUp and thought "I don't need this, I'll just use Claude", I understand completely. I've thought it too. Here's what changed my mind. I use Claude constantly. I've also spent the last few months building the parts of SquaredUp that let it in: our MCP server, the object graph and correlation, a stack of plugins. So this isn't a dashboard vendor being sniffy about AI. I've watched Claude pull from several sources and produce something genuinely useful in under a minute.

Notes from the Field: Incomplete Monitoring Data After Upgrading to Citrix VAD 2603

As part of our EUC Managed Support & Consultancy Services, we regularly test new Citrix releases and investigate changes that could impact the environments we support. While upgrading a Citrix Virtual Apps and Desktops site to version 2603 in our lab, we noticed unexpected behavior in Citrix Director. After completing the upgrade, the Connections overview showed incomplete session information.

Getting started with ConnectWise PSA dashboards

If you run your service desk on ConnectWise PSA, it's already the system of record for almost everything that matters. Tickets, agreements, configurations, projects, time entries, it's all in there. What it doesn't give you is an easy way to put that data next to the rest of your stack, your RMM, your security tooling, your backup platform, so you can look at a client and see the whole picture rather than one system at a time.
Sponsored Post

Connecting Ticketing Systems to Microsoft SCOM

As enterprises continue to modernize their IT operations, integrating Microsoft System Center Operations Manager (SCOM) with ticketing and IT service management (ITSM) platforms has become essential for reducing alert noise, improving incident response, and streamlining operations. This whitepaper provides a comprehensive overview of available integration options, categorized by complexity and supported features. It also highlights common challenges, best practices, and strategic recommendations for selecting and maintaining an effective integration architecture.