Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

Getting Started with Splunk Dashboards

Splunk is a leading platform for searching, monitoring, and analyzing logs across IT tools and systems. Well-known for its ability to handle vast volumes of log and event data, Splunk empowers organizations to gain real-time visibility into their systems and operations. However, while Splunk offers rich telemetry and analytics, its dashboards can sometimes become complex - making it difficult to surface the most critical insights quickly. That’s where SquaredUp can elevate the experience.
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Monitoring MongoDB

As enterprises increasingly rely on MongoDB to power modern applications, ensuring the database's performance, availability, and reliability has become critical. MongoDB's distributed architecture and dynamic workloads provide flexibility and scalability, but they also introduce monitoring challenges that can impact application performance and business continuity.

Getting the Right Signals: Mobile Observability with Embrace and SquaredUp

More than half of all connections to web services now originate from mobile devices. Mobile apps are no longer peripheral - they are central to how businesses engage customers, deliver services, and generate revenue. Despite this shift, many organizations still rely on observability tools that are fundamentally server-centric. These platforms are adept at monitoring backend health, but they often fail to capture what’s happening at the edge - on the mobile device itself.
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Free Versus Paid Monitoring Tools

Choosing the right monitoring strategy is critical in today's hybrid IT environments. This whitepaper explores open-source, commercial, and hybrid approaches through real-world scenarios, highlighting trade-offs in cost, flexibility, compliance, and operational efficiency. Learn how organizations of all sizes optimize observability, integrate legacy and cloud-native systems, and scale monitoring with confidence.

Notes from the Field: Migrating from VMware to XenServer

The customer was already using Citrix Provisioning Services (PVS) to deliver Virtual Delivery Agent (VDA) machines. Rather than attempting to migrate existing VMware-based VDAs, which often introduces driver conflicts and legacy dependencies, we followed a proven best-practice approach. We provisioned new VDA machines directly on XenServer using the PVS Virtual Desktop Setup Wizard. This ensured clean builds, free from VMware-specific components, and fully optimized for the XenServer platform.

Introducing MetrixInsight for XenServer SCOM Management Pack

Citrix XenServer is increasingly becoming the strategic hypervisor of choice for organizations running Citrix VAD and DaaS workloads. With XenServer Premium Edition now included in Citrix subscriptions, it offers a more aligned, predictable, and cost-effective platform, without compromising on stability, performance, or capabilities. A critical part of enabling that transition is delivering the right level of monitoring and operational control.