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The latest News and Information on Service Center Operations Manager and related technologies.

Getting started with Dynatrace dashboards

Dynatrace gives you incredibly deep observability data. But all that depth can bury the insights needed. In this blog, we show how to turn Dynatrace's complex telemetry into visual dashboards that actually make sense. Dynatrace is a leading observability and application performance monitoring (APM) platform, known for its deep insight into complex, modern cloud environments. With capabilities spanning infrastructure monitoring, real user monitoring, and security, Dynatrace offers powerful telemetry.

Microsoft SCOM Management Pack Housekeeping in Secured, Offline, or Air-Gapped Environments

MP Catalog Offline Toolkit by NiCE | 20min Walkthrough Struggling with Management Pack updates in restricted environments? Discover how the MP Catalog Offline Toolkit by NiCE simplifies SCOM MP management—without the need for an internet connection. Watch the 20-minute walkthrough now and see how this free tool helps your SCOM team stay compliant, efficient, and secure Download it now on GitHub – absolutely free, from the experts at NiCE.

Top 3 reporting tools for Microsoft Teams: SquaredUp, Power BI & M365 Admin Center

Microsoft Teams is a ubiquitous presence in workplaces all over the world. Prior to 2020, its usage was relatively moderate, with around 20 million users. However, global restrictions during the pandemic led to a 3,500% growth. Teams is now so central to business operations that Microsoft retired Skype in its favor. But this massive scale created a new problem – businesses needed better ways to monitor and report on their Teams usage.

Getting started with ElasticSearch dashboards

ElasticSearch is one of the IT and software industry’s most established platforms for storing and analyzing log data. As its name suggests it also has a powerful search and analytics engine based on the ElasticSearch Query language. ElasticSearch itself is essentially a backend store, so if you want to explore and analyze your data, you will need a visualization layer such as SquaredUp and our ElasticSearch PlugIn.

Getting started with VMware dashboards

VMware is a leading platform for virtualization and cloud infrastructure, widely used to manage compute, storage, and networking resources across on-premises and hybrid environments. While it offers powerful capabilities and extensive telemetry through tools like vCenter, navigating this data can be overwhelming – especially when trying to spot performance issues, capacity trends, or VM sprawl in real time. That’s where a solution like SquaredUp can make a significant difference.

Customizing your Azure DevOps DORA metrics dashboard

Looking to configure and customize a DORA metrics dashboard? Our Director of Engineering Services, Tim Wheeler, demonstrates how to customize the DORA Metrics dashboard in Azure DevOps for SquaredUp. He shows how to populate key metrics like deployment frequency and change failure rate by selecting a pipeline, specifically the Squared Up multi-stage pipeline.

Notes from the Field: Seamless SSO 404s Impacting Citrix on Windows Server 2025

As a Citrix consultant, not every issue I troubleshoot is directly tied to Citrix, but many of them dramatically impact the end-user experience. This is one of those cases. A customer had begun testing Windows Server 2025 as Multi-Session hosts in their environment. The new servers were domain-joined and fully patched, and they expected a smooth experience with Office 365, Entra ID–backed apps, and cloud-based authentication. Everything had worked flawlessly on Server 2022.

Ensure the availability of critical services with the Opslogix Core Windows Service Management Pack

Ensure the availability of critical services with the Opslogix Core Windows Service Management Pack In a typical SCOM environment, a lot of the Management Packs are designed to monitor services tied to a specific technology, such as SQL Server, IIS, or the Windows operating system itself. But what about services that don’t belong to any particular application but are essential across all servers?

Enforce configuration standards with the Opslogix Compliance Management Pack

Enforce configuration standards with the Opslogix Compliance Management Pack Maintaining compliance is not just a matter of policy, it is a matter of operational stability and security. But with so many moving parts, configuration drift is almost inevitable. The Opslogix Compliance Management Pack helps identify these deviations by continuously verifying key system configurations and alerting when they fall out of alignment.

Close the gaps in your SCOM monitoring with the Opslogix Autonomous Windows Service Management Pack

Close the gaps in your SCOM monitoring with the Opslogix Autonomous Windows Service Management Pack SCOM offers strong monitoring capabilities, which is extended through its various Management Packs. However, a common challenge is that some Windows services goes unmonitored, simply because they don’t belong to a specific Microsoft technology like SQL Server or IIS.