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The latest News and Information on Service Center Operations Manager and related technologies.

NiCE VMware vSphere Management Pack 6.1

In times of rapid transformation within the VMware ecosystem, IT teams are reassessing how to best maintain virtual environments as stable, secure, and efficient as possible. With numerous monitoring options available on the market, the question arises: Why stick with Microsoft System Center Operations Manager (SCOM)?

Dashboarding OCI costs: A guide to building a usage API with OCI functions and SquaredUp

Oracle Cloud Infrastructure (OCI) provides powerful tools for managing your cloud resources, but getting a clear, real-time view of your usage and costs can sometimes feel locked away behind complex reports. What if you could build beautiful, shareable dashboards that show you exactly what you're spending, where you're spending it, and how it trends over time? In this guide, we'll walk you through deploying a simple, secure OCI Function that acts as a proxy to OCI's Usage API.

How to automate sending SquaredUp dashboards to Slack with the Notification API

SquaredUp's existing notifications fire when monitors change state. With Notification API, you control the trigger. Send dashboards on a schedule, before meetings, or on-demand through chat commands. In this step-by-step guide, you’ll learn how to automate sending SquaredUp dashboards to Slack. I’ll use Power Automate as the example, but the same approach works with other automation tools such as Zapier, Make, n8n, or even a custom script, as long as it can send an HTTP request.

Why Citrix VAD/DaaS Customers Using VMware Should Consider Migrating to XenServer

For years, VMware vSphere was the undisputed leader in enterprise virtualization. Its reliability, feature set, and ecosystem made it the go-to hypervisor for organizations. Also for organizations running Citrix Virtual Apps and Desktops (VAD) or Citrix DaaS, VMware was synonymous with virtualization excellence. But the landscape has changed, dramatically. If you're still running your Citrix workloads on VMware, it's time to take a serious look at XenServer, and here's why.

Reducing Alert Fatigue in Microsoft SCOM

Alert fatigue is one of the most common challenges organizations face when using Microsoft System Center Operations Manager (SCOM). The sheer volume of notifications from servers, applications, network devices, and cloud services can overwhelm IT teams, making it difficult to distinguish between critical incidents and low-priority events.

Build on Your Microsoft SCOM Foundation

Enterprises that rely on Microsoft System Center Operations Manager (SCOM) as their monitoring backbone often share an everyday reality: the bigger the environment, the bigger the challenges. Noisy alert storms can bury critical issues. Management Packs (MPs) require ongoing care and expertise to deliver accurate insights. And without consistent reporting, teams risk slipping into reactive fire-fighting instead of strategic monitoring.

Top 3 MSP dashboards compared: SquaredUp, BrightGauge and MSPbots

Managed Service Providers (MSPs) live and die by their data. Externally, clients expect clear reporting, fast responses, and visible proof of value. Internally, smooth operations and low overheads are essential to business success. But with so many tools, key data is scattered across multiple systems – PSA, RMM, cloud services, ticketing, monitoring, finance – and that causes blind spots. Dashboards fix this problem by consolidating data into a single view.

Two Decades of Microsoft SCOM & Monitoring Expertise

In today’s complex IT environments, reliable monitoring isn’t optional — it’s essential. From critical infrastructure in Government & Defense to highly regulated sectors like Healthcare, Energy, and Finance, organizations worldwide trust NiCE to deliver secure, future-ready monitoring solutions.