Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

Burndown and burnup: Two charts every engineering dashboard needs

As engineering organizations scale, project visibility becomes a real challenge. Engineering managers lose track of what's actually happening across multiple teams. Executives ask "are we on track?" and get conflicting answers. Status meetings multiply but clarity doesn't improve. The root problem isn't lack of data, modern engineering teams generate tons of project information across JIRA, GitHub, CI/CD pipelines, and project management tools.

SquaredUp Cloud + Dashboard Server

SquaredUp Dashboard Server (DS) and SquaredUp Cloud both deliver cutting-edge data visualization for IT and engineering teams. The two products can be used independently, or together for complete operational visibility. This article explores how SquaredUp DS and Cloud differ, when to use each, and how they work together.

MetrixInsight Alerting Beyond Citrix Director/Monitor

MetrixInsight for Citrix VAD/DaaS surpasses Citrix Director/Monitor in many ways. Director/Monitor is useful for day-to-day visibility, but it is not a true enterprise monitoring platform. MetrixInsight adds much more, also when it comes to alerting and enterprise monitoring. It closes important gaps that can directly impact user experience when capacity or performance issues slip through unnoticed. One clear example is how operational VDA capacity is handled.

Top 3 Jira reporting tools: SquaredUp vs Power BI vs Jira

A recent survey revealed that developers and engineering teams waste 8+ hours a week on inefficiencies in their role. Poor reporting tools are a main contributor, with Jira being regarded as a frequent source of friction. But since Jira is so deeply embedded in most organizations' infrastructure and processes, replacing it is not really an option. Rather, the solution lies in optimizing how users interact with it rather than abandoning it altogether.