Operations | Monitoring | ITSM | DevOps | Cloud

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Latest updates, insights, events, and more regarding Microsoft SCOM, and Azure Monitor.

More than half of all connections to web services now originate from mobile devices. Mobile apps are no longer peripheral - they are central to how businesses engage customers, deliver services, and generate revenue. Despite this shift, many organizations still rely on observability tools that are fundamentally server-centric. These platforms are adept at monitoring backend health, but they often fail to capture what’s happening at the edge - on the mobile device itself.

The customer was already using Citrix Provisioning Services (PVS) to deliver Virtual Delivery Agent (VDA) machines. Rather than attempting to migrate existing VMware-based VDAs, which often introduces driver conflicts and legacy dependencies, we followed a proven best-practice approach. We provisioned new VDA machines directly on XenServer using the PVS Virtual Desktop Setup Wizard. This ensured clean builds, free from VMware-specific components, and fully optimized for the XenServer platform.

NiCE is excited to announce the general availability of NiCE NetApp ONTAP Management Pack (MP) version 1.2, delivering enhanced monitoring, expanded ONTAP version support, and improved visibility across NetApp environments.

This whitepaper explores how proactive monitoring, using Microsoft SCOM enhanced with the NiCE NetApp ONTAP Management Pack, enables IT teams to detect issues early, optimize storage usage, and ensure reliable, predictable performance across both on-premises and hybrid-cloud infrastructures.

Citrix XenServer is increasingly becoming the strategic hypervisor of choice for organizations running Citrix VAD and DaaS workloads. With XenServer Premium Edition now included in Citrix subscriptions, it offers a more aligned, predictable, and cost-effective platform, without compromising on stability, performance, or capabilities. A critical part of enabling that transition is delivering the right level of monitoring and operational control.

System Center Operations Manager (SCOM) continues to evolve to meet modern infrastructure needs. With SCOM 2025, released in November 2024, Microsoft introduced major updates for security, compatibility, and platform support. Now, Update Rollup 1 (UR1) builds on that foundation with critical fixes and enhancements.

Sentry is a mature observability product with SDKs supporting nearly every major programming language. It has expert knowledge of each coding stack and is therefore capable of offering rich insights with a minimum of initialisation required by the developer. You don’t need to set up OpenTelemetry collectors or wrestle with endpoint configurations; simply drop the SDK initialisation into your application start-up process and telemetry begins flowing into the Sentry backend.