Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

Observability for Azure Virtual Desktop with SquaredUp

Managing Azure Virtual Desktop doesn’t have to mean jumping between portal blades, logs, and metrics trying to piece together what’s happening. In this webinar, you’ll learn how to design and implement a single, operational observability dashboard for Azure Virtual Desktop (AVD) using SquaredUp Cloud — transforming fragmented telemetry into clear, actionable insight. Whether you're responsible for performance, user experience, or operational stability, this session will give you a structured, repeatable framework for monitoring your AVD estate with confidence.

SquaredUp vs Grafana: The Enterprise IT dashboard showdown

Modern enterprises operate across an increasingly complex mix of hybrid cloud services, and productivity platforms. As environments scale, stakeholders need a single pane of glass (SPoG) to understand what’s happening across IT operations without jumping across dozens of disconnected tools.

The 5 best Jira reporting tools for 2026

Jira is the backbone of project management for thousands of agile teams worldwide. But while Jira excels at tracking issues and sprints, its native reporting can leave teams wanting more — especially when it comes to sharing insights, visualizing trends, and integrating data from across the business. That’s where dedicated Jira reporting tools come in. In this guide, we rank the 5 best Jira reporting tools on the market today.

Building Web API integrations that scale (5 key lessons)

I've used the Web API plugin with a wide range of APIs, and each one taught me something new. But before diving into building, I learned to pause and ask: What am I actually trying to display? Not what data the API can give me, but what would be useful on a dashboard? That shift in thinking — from ‘fetch everything’ to ‘fetch what matters’ — shapes how I approach every integration.

Microsoft SCOM Tips & Tricks

This one is for all the Microsoft SCOM geeks out there — 99 practical tips & tricks to make managing SCOM way easier. The tips compiled here draw from community experts, SCOM-focused blogs, Microsoft’s official documentation, and the hands-on experience at NiCE. You may already know some of them, but having them all organized in one place makes it easy to reference and put them into practice.