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Omnissa Horizon Monitoring on Microsoft SCOM
From infrastructure health to end-user experience.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on Service Center Operations Manager and related technologies.
I use Claude every day. I still build dashboards in SquaredUp
If you've looked at SquaredUp and thought "I don't need this, I'll just use Claude", I understand completely. I've thought it too. Here's what changed my mind. I use Claude constantly. I've also spent the last few months building the parts of SquaredUp that let it in: our MCP server, the object graph and correlation, a stack of plugins. So this isn't a dashboard vendor being sniffy about AI. I've watched Claude pull from several sources and produce something genuinely useful in under a minute.
Exchange Online Down. Microsoft SCOM Already Knew.
NiCE Management Packs detect issues as they happen. Evaluation & Demo.
IT Monitoring News | September '26 Edition
Latest releases, resources, and events focused on Microsoft SCOM and modern ITOps & DataOps CONTACT.
Notes from the Field: Incomplete Monitoring Data After Upgrading to Citrix VAD 2603
As part of our EUC Managed Support & Consultancy Services, we regularly test new Citrix releases and investigate changes that could impact the environments we support. While upgrading a Citrix Virtual Apps and Desktops site to version 2603 in our lab, we noticed unexpected behavior in Citrix Director. After completing the upgrade, the Connections overview showed incomplete session information.
Getting started with ConnectWise PSA dashboards
If you run your service desk on ConnectWise PSA, it's already the system of record for almost everything that matters. Tickets, agreements, configurations, projects, time entries, it's all in there. What it doesn't give you is an easy way to put that data next to the rest of your stack, your RMM, your security tooling, your backup platform, so you can look at a client and see the whole picture rather than one system at a time.
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Connecting Ticketing Systems to Microsoft SCOM
As enterprises continue to modernize their IT operations, integrating Microsoft System Center Operations Manager (SCOM) with ticketing and IT service management (ITSM) platforms has become essential for reducing alert noise, improving incident response, and streamlining operations. This whitepaper provides a comprehensive overview of available integration options, categorized by complexity and supported features. It also highlights common challenges, best practices, and strategic recommendations for selecting and maintaining an effective integration architecture.
Introducing the AI toolkit - build a SquaredUp plugin from a single prompt
When we introduced the Low Code Plugin (LCP) framework in February, the premise was simple: if a system has an API, you should be able to build a plugin for it — quickly, with minimal code, and in a way you can share with the community. The "AI-ready" part was deliberate. The framework was designed to work naturally with AI assistants, so the path from idea to working integration would be as short as possible. That design decision is now paying off.
Getting started with Microsoft Purview dashboards
Microsoft Purview is an enterprise-scale platform for managing data governance across your whole cloud estate. It is not just about ensuring the integrity of data stored in SQL databases — it spans the whole spectrum of data storage including blob storage, document databases, email and AI frameworks. It has an extensive list of features for organising and monitoring your enterprise data. This includes.
How KPIs lose their meaning and what to do about it
Once you've published more than a handful of KPIs, you eventually need a way to summarize them. A total cost. An overall health status. An organization-wide SLA. Something that lets you answer the big questions without opening ten different dashboards. Summarizing those into a handful of KPIs usually feels straightforward. You add things together, average them, or collapse several statuses into one. The dashboard becomes easier to read, and nothing looks obviously wrong.