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The latest News and Information on Managed Service Providers and related technologies.

dns spy

DNS Monitoring for MSPs: A Complete Setup Guide

May 25, 2026 By DNS Spy In DNS Spy
If you run an MSP, this is the call that ages you. The fix is almost always small. A record was edited at the registrar. A vendor changed an MX target. A new tool added a TXT record and pushed SPF over the lookup limit. None of that should reach a client. With the right monitoring, none of it does. Here is a real one. A 40-person law firm renews their EV certificate. The vendor needs a CAA record cleaned up.
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How a PSA Ticketing System Works (and How to Run One That Scales)

How a PSA Ticketing System Works (and How to Run One That Scales)

May 25, 2026 By OpsMatters In OpsMatters
The ticket queue is where a managed service provider's profit either leaks or holds. Every minute a tech spends hunting for context, re-keying time, or chasing a status update is margin you don't get back. The PSA ticketing system is the tool your team touches more than any other, so it's worth understanding how it works before you blame the team for a slow queue.
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Feature Focus: Cove + HaloPSA Integration Walkthrough

May 21, 2026 By N-able In N-able
Cove 26.5 delivers the Cove + HaloPSA integration. With this integration, all backup failures detected in Cove will auto-create tickets in your HaloPSA environment, eliminating the need for manual checks or email-based workarounds. In this video, we walk through how to set up the integration and outline how this integration improves technician efficiency.
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logicmonitor

Elevate Your MSP: From Reactive IT to Proactive Digital Experience Assurance

May 21, 2026 By LogicMonitor In LogicMonitor
Internet Performance Monitoring (IPM) is essential for MSPs to move from reactive support to proactive experience assurance. Green lights on your internal dashboard don’t mean users are having a good experience. That was the central tension in this conversation between LogicMonitor RVP of Managed Services, Daniel Gad, and Catchpoint Field CTO, Gerardo Dada, and it’s a problem most MSPs haven’t fully solved.
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From fragile to resilient: Rethinking security operations in the age of AI

May 8, 2026 By N-able In N-able
Watch From Fragile to Resilient: Rethinking Security Operations in the Age of AI to hear Nicole Reineke from N-able and Fernando Montenegro from The Futurum Group discuss how AI is reshaping the threat landscape, where current security operations models are starting to break down, and what a more resilient approach looks like in practice. This session explores the rise in AI-driven attacks, the growing pressure on security teams from alert overload and visibility gaps, and practical ways organizations can improve response, recovery, and resilience across the full threat lifecycle.
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auvik

Auvik Aurora and the Future of AI in IT Operations

May 7, 2026 By Antonio Neglia In Auvik
We built something called Auvik Aurora, and before you scroll any further, I can already hear your thoughts. “Wait a second, Anto. Is this going to be another blog post giving me the hard sell on using AI?” Fair enough, I don’t think anyone would blame you, especially when we’re seeing AI adoption across nearly every industry, tool, hobby, workflow, or even . The blank is intentional, AI is everywhere, and chances are that you already know that it matters.
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c1

C1 Earns Cisco 360 Preferred Status in All Six Portfolios

May 4, 2026 By Bret Lathrop In C1
C1 is proud to announce that we have achieved Cisco 360 Preferred Partner status across all six Cisco portfolios — Networking, Security, Collaboration, Services, Cloud & AI Infrastructure, and Splunk. This milestone represents more than a designation. It reflects the depth of our technical expertise, the breadth of our architectural capabilities, and our commitment to delivering measurable business outcomes across the entire Cisco portfolio.
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Nzo product demo

Apr 29, 2026 By N-able In N-able
This on‑demand product demo shows how N‑zo supports MSPs looking to simplify operations and scale more efficiently. Watch to see how N‑zo brings key workflows together, reduces operational friction, and helps teams gain better insight into their business. The demo highlights practical scenarios designed to support growth, consistency, and operational clarity without added complexity. Ideal for MSP leaders and operations teams who want a clearer, more streamlined way to manage their business.
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