Operations | Monitoring | ITSM | DevOps | Cloud

Have some controversial takes about IT leadership? Do you have some opinions that miiiiight not be shared by others? And, despite going against the grain, are they beliefs that you refuse to budge on? In this stream, we talked with some IT leaders on to discuss some of their hottest takes when it comes to IT and IT leadership. Not only will we be sharing some of these hot takes, but we’ll be talking about why, and the details that may just change your mind.

A device ships out, IT pushes the enrollment profile, and then... nothing. Every tech who's supported Apple Business Manager, Android enrollment, or Windows Autopilot has hit this wall at least once — and it's rarely obvious whether the problem is a bad Wi-Fi handshake, a broken ABM sync, or a config profile that silently failed to apply. In this session, we'll walk through exactly where enrollment breaks and how to fix it fast.

Being in IT is already a job that can take its toll, with always-on hours and constant notifications, it can be a heavy mental load. And when it comes to IT leadership, the responsibilities pile up even more. You now maintain responsibility over an infrastructure that needs to stay on, you interact with every part of the business, and you have to manage the careers of direct reports on your team. All of that can add up to more hours than you have in a day.

NinjaOne Field CTO Jeff Hunter demonstrates capture & deploy a Windows Image using NinjaOne OS Deployment. In an elevated CMD terminal, run this command to sysprep: C:\Windows\System32\Sysprep\sysprep.exe /generalize /oobe /shutdown Chapter Markers.

If you're struggling to plan next week let alone next year, stop and assess where you actually stand. Define your desired future state, then put it on paper — just start somewhere. That one document becomes the roadmap you break down into your next 5 years. Watch the full IT Leadership Lab session.#Shorts.

He challenged his team to tackle a real problem — converting spreadsheets into something better — and used it as a learning opportunity. It gave the team purpose, got them out of survival mode, and built new skills at the same time.

NinjaOne Field CTO Jeff Hunter demonstrates how to set up a PXE server, or Preboot Execution Environment server, by configuring Windows Deployment Services on a Windows server. This gives teams a way to boot into WinPE without requiring a USB drive, and works more efficiently at scale. Chapters.

If you can't articulate the specific problem AI is solving, the conversation's over... full stop. is a great fit for real problems, but it's not the only solution, and it's not a solution looking for a problem to justify itself. Watch the full IT Leadership Lab session.#Shorts.

We’re back with another roadmap stream! You might think to yourself, “Talking about 2027 already? Isn’t that a bit early? I’m still sweating and lying out by the pool!” But planning this far ahead will give you plenty of time to sort out priorities, talk to relevant parties, set your budget(s), and more. Having these discussions in August may feel extreme but the leaves will fall and the snow will pile up before you know it, so you might as well get started now!

When a fixed data model doesn't fit your environment, you either work around it or go without. NinjaOne custom fields let you define exactly what data gets tracked — and control who can see, edit, or act on it. In this session, you'll learn how to: Set global defaults that apply consistently across devices and automations Configure role-based access so the right people interact with the right fields Use new permissions to lock down core asset fields Whether you're standardizing data collection across clients or tightening up access controls, custom fields are where NinjaOne starts to fit your workflow instead of the other way around.