Technicians go through plenty of technical training, whether it's formal or on-the-job, but many overlook one of the most challenging parts of the job -- talking to users. Unfortunately, users are often contacting IT when something is wrong, which means they're stressed and have a tendency to take that out on the people just trying to help. In this stream, we talked with a few IT leaders to discuss how they train their team members to support users and make their organization fall in love with the IT team.

Everyone's favorite D&D-inspired IT tabletop training returns with a new scenario from pentester & practical infosec advocate Spencer Alessi! Join us and players Amanda Berlin (Blumira), Adam Walter (Humanize IT), and Tom Lawrence (Lawrence Systems) as we put their troubleshooting and IR skills to the test!

Join NinjaOne for a dynamic webinar designed to equip IT leaders with the tools to drive efficiency and innovation. In today’s complex IT landscape, the need for efficiency, security, and visibility has never been greater. Disconnected tools create silos, increase operational overhead, and leave IT teams struggling to deliver consistent results. During this event, you'll see how NinjaOne simplifies workflows, empowers IT teams to elevate help desk performance, and provides strategic insights that position your organization for success.

When it comes to managing IT operations, there's already enough to handle, but what if you have to handle it all solo? It may seem daunting, but it is possible to thrive as a one-person IT team! We'll be chatting with Brian Wolters, a solo IT Director, to see how he handles operational IT leadership tasks and what you can do to keep your organization running efficiently while maintaining your mental health.

In 2025, IT teams will continue to face unprecedented challenges such as new remote and distributed work models, increased endpoint complexity, a growing talent gap in IT and automation. On the flip side, there will be plenty of opportunity for IT teams to become a value generator by enabling business transformation while improving customer experiences and driving business growth with technology.

NinjaOne has always been committed to delivering the best-in-class, automated endpoint and patch management solutions to our customers. We’re starting 2025 with some exciting new functionalities and product enhancements. Don’t miss our product release webinar where we reveal details about our latest release planned for this month. Join us to hear about the newest feature additions and updates, including.

Join NinjaOne PMs as they highlight new features found in 7.0 and how you can take best advantage of these updates.