Operations | Monitoring | ITSM | DevOps | Cloud

The day-to-day strain on resources in IT can cause teams to miss out on key opportunities due to the need to keep putting out fires instead of strategically planning for the future. And when you finally get the chance to hire new people, there’s no bandwidth to properly train them, which means that the ticket backlogs never shrink and senior staff is constantly being pulled into basic tasks that are beneath their skill level.

The documentation might be perfectly accurate — but if the timestamp says 2019, nobody's reading it. Updating the date after a review sends the signal that yes, someone checked this recently and it still holds up. Watch the full IT Leadership Lab session.

You already know how to do the thing you're documenting. The person reading it doesn't. Have a peer review it before it goes live — if they can follow it, everyone can. Watch the full IT Leadership Lab session.

"My mouse is on the left side of my keyboard and I'm not left handed." Not every computer problem is urgent. Here's how to prioritize your IT tickets so the real problems actually get fixed first.

There are a number of growing pains every business experiences, especially when that growth is hectic. And especially when there are so many moving parts in a business, things like licensing, rapid cloud spending, legacy applications, and tool sprawl may not be at the forefront of everyone’s mind.

Find the two slow periods in your year and split the documentation review across your team — staggered, not all at once. Fresh eyes on a rolling basis beats a once-a-year scramble every time. Watch the full IT Leadership Lab session.

If a problem reached you, it means nobody else could solve it. That makes it worth documenting — right then, while you're in it. Six months from now, your team will thank you. Watch the full IT Leadership Lab session.

IT documentation doesn't have to be a wall of jargon. Here's how to use AI to compress technical information into user-facing docs that are clear, fast, and actually useful.

Business metrics should inform almost every other metric that's being evaluated.

Documentation may not be the most glamorous thing in the world, but it can not only save your vacation, but also make processes more efficient, enable employees to problem-solve on their own, and allow you to do more important things. In this stream, we discuss.