How to De-escalate an Angry Customer: Fight, Flight, or Avoid?
How to keep composed and unflappable and which approach to choose when the communication gets tough.
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Asset Management
The latest News and Information on Asset Management, Device Management and related technologies.
Software Asset Management Best Practices
Effective management of software assets is an essential part of running a modern business. With increased reliance on technology and software, organizations need to ensure that their software is used efficiently, in compliance with licensing agreements, and supports overall business objectives. This is where Software Asset Management (SAM) comes in. With software asset lifecycle management, companies will find a reduction in operations and eliminate unnecessary costs.
What are Dark Stores in Retail?
The evolution of retail is parallel to the change in customer expectations. With the advent and rise of online shopping, the phenomenon today includes delivery moving home, more abundant product offerings, and shopping brought closer and closer for the customer. Since that's the situation, the retailers are moving away from this type of shopping and are nowadays making use of dark stores-an interesting concept that is gradually re-landscaping the face of the retail industry.
Hector Tutorial - How to create your first asset ?
In this video, you'll discover how to create your first asset in Hector software. Hector is inventory management software that lets you keep track of all your assets, whether fixed, loaned, leased, on the move or in the warehouse. Thanks to its easily customizable interface and advanced functions, Hector enables efficient and accurate tracking of all types of equipment, and adapts easily to your needs.
IT Service Catalog Explained in 5 Minutes
A service catalog is the central hub for IT services—an essential tool for every modern organization. It boosts efficiency, improves collaboration, and ensures faster service delivery. In this short video, see how Alloy Navigator's ready-to-use, role-specific service catalog makes IT services easier to request and deliver—saving time for end-users, IT specialists, and managers alike.
2025 IT Trends: Navigating the Future of IT Management & Innovation
In 2025, IT teams will continue to face unprecedented challenges such as new remote and distributed work models, increased endpoint complexity, a growing talent gap in IT and automation. On the flip side, there will be plenty of opportunity for IT teams to become a value generator by enabling business transformation while improving customer experiences and driving business growth with technology.
NinjaOne 7.0 Feature Updates: What You Need to Know
NinjaOne has always been committed to delivering the best-in-class, automated endpoint and patch management solutions to our customers. We’re starting 2025 with some exciting new functionalities and product enhancements. Don’t miss our product release webinar where we reveal details about our latest release planned for this month. Join us to hear about the newest feature additions and updates, including.
Inventory Management Process: A Guide to Streamlining Operations and Boosting Profitability
Effective inventory management is at the heart of a thriving supply chain. By maintaining the right balance of stock levels, minimizing costs, and ensuring timely order fulfillment, businesses can streamline operations, improve profitability, and meet customer demand consistently. In this guide, we’ll explore the key steps, tools, and strategies for optimizing your inventory management process and achieving efficient inventory management.
The Five Ws (and H) of Exposure Management
The Five Ws and H — who, what, when, where, why and how — have long been used as a checklist in journalism to make sure a story covers every piece of essential information. The same concept is employed here to make sure all the essential information about exposure management is covered in this post. Read on for a better understanding of exposure management (the Five Ws) and actionable guidance for implementing it (the H).
Optimizing Apple DDM with Ivanti's Latest Innovations
The explosion in devices—particularly Apple devices—deployed across a modern enterprise is increasing the already arduous device management burden on IT and cybersecurity teams. According to recent research, 76% of large enterprises are using more Apple devices, and 57% of US firms say Apple adoption is outpacing other options.