Operations | Monitoring | ITSM | DevOps | Cloud

The promise of AI in IT service management has been circulating for years. Chatbots that deflect tickets. Virtual agents that answer FAQs. Automation that routes requests. These are useful, but probably not the dream-state you were originally sold. What's different today is the arrival of agentic AI: systems that don't just respond to instructions but reason, act, and adapt across multi-step workflows with real consequences. The question for IT leaders is no longer whether to adopt agentic ITSM.

Recognized for AI-driven IT service management innovation and impact.

On April 7, Anthropic announced that its Claude Mythos Preview model had autonomously identified thousands of high- and critical-severity zero-day vulnerabilities across every major operating system and every major web browser. Over 99% of them were unpatched the day of disclosure. Two weeks later, on April 21, Mozilla said it had used the same model to find and patch 271 vulnerabilities in the latest Firefox release.

Collective IQ DEX (CIQ DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment. The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.