Operations | Monitoring | ITSM | DevOps | Cloud

Learn how Logicalis, a global technology service provider, partnered with Ivanti to transform their IT operations. Discover how they leveraged automation and Ivanti Neurons to streamline workflows, reduce manual intervention, and deliver exceptional service at scale. Key Highlights: How Logicalis simplified complex global IT environments. The role of automation in improving service delivery and response times.

Discover how AI transforms ITSM workflows and elevates your support team. In this video, an IT leader shares why they recommend Ivanti ITSM for its ease of workflow setup and how they are using AI to automate and amplify their service desk. From AI-powered troubleshooting that intercepts support calls before they reach technicians, to automated knowledge article generation, incident correlation, incident summarization, and AI-enhanced customer communications, see real use cases in action.

Adrian Moore, Head of IT Customer Support at the University of the West of England, supports 50,000 students and 5,000 staff across a complex mix of professional services, academic researchers, and student devices. In this testimonial, he shares how Ivanti Neurons for ITSM and Ivanti Neurons for ITAM — used together for over a decade — have fundamentally changed how his team delivers IT support.

Gain cyber resilience with ACSC Essential Eight strategies Simplify Essential Eight compliance and cyber resilience with Ivanti and see how to reduce the attack surface with discovery, patching and privilege control —without the added complexity.combine asset discovery, vulnerability management, patching, application control, privilege management, and compliance reporting.

AI doesn’t fail because it’s not smart enough—it fails because it can’t see the full picture. In this video, Sterling Parker, Ivanti’s SVP of Technical Solutions and Services, explains why fragmented and "dirty" data is the biggest obstacle holding AI back for organizations today. When AI pulls from disconnected systems, it’s forced to fill in the gaps with its own intelligence, leading to hallucinations and outcomes that are hard to trust. Sterling breaks down how these "cracks in the foundation" can actually create new security vulnerabilities when scaled too quickly.

Empower your level-one analysts to resolve endpoint issues on the very first call — no escalation required. Ivanti Neurons Workspace delivers a 360-degree, real-time view of every device, user, application, and service in your IT estate. Learn more at ivanti.com.