Operations | Monitoring | ITSM | DevOps | Cloud

On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.

Collective IQ DEX gives you visibility into the digital employee experience, helping IT become more proactive to reduce friction, resolve issues faster, and keep employees productive and engaged. Collective IQ DEX (CIQ DEX) gives you a unified view of employee experience across devices, locations, applications, collaboration tools, and sentiment, combining performance monitoring, intelligent IT asset analysis, and employee perception with drill‑down to each user and endpoint.

In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning.