Almaden is honored to be included in the first-ever Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools.

This recognition highlights the suitability of Collective IQ^® to help enterprise employees deliver maximum productivity and job satisfaction

If you are a Gartner subscriber the direct link to the research document is: Magic Quadrant for DEX Tools

Vision to Solution in less than 2 years

Almaden Collective IQ^® grew from a vision to a valued commercial solution in less than 2 years. Recognition of that accomplishment by Gartner and Almaden customers is an amazing achievement for Almaden.

To quote Gartner

“CIQ’s value proposition, feature set and roadmap are appropriately tailored to address the critical needs of its target buyers.”

Collective IQ, powered by Generative AI

Collective IQ ^®, is pioneering the use of Generative AI for DEX solutions. AlmaAI^® is the foundation of our Generative AI solutions used throughout the Business Edition of Collective IQ ^® for:

• Comprehensive Analytics
• Problem Analysis
• Trends and Predictions
• Recommendations
• Interactive Assistance

AlmaAI ® includes features targeted at specific situations, these include:

• AlmaPredict™ – facilitates an understanding of future experiences. With its advanced algorithms analyzing large volumes of user data, it searches for experience trends, correlates, and presents them based on the likely occurrence of future events.
• AskAlma™ – empowers helpdesk teams and similar roles within organizations to investigate issues that may impede user productivity. By leveraging the capabilities of Generative AI, along with a point-and-click paradigm, AskAlma enables a comprehensive analysis of data for issues which are shared by users.
• AlmaAnalysis – uncovers hidden patterns in data and identifies the most relevant high-value data. It then asks the support user to select devices of interest, aggregates similarities based on the provided data and metrics, and provides actionable recommendations based on root cause analysis.
• Issues to Focus on Today – Provides IT support the information to address groups of users (or individuals) with reported or unreported issues. With extensive data, analyses, and recommendations IT Support can act quickly, perhaps even before users start their workday.

Almaden is leading the way in integrating data and technology, delivering incredible results.

In addition to the well-known ITAM functionalities used by enterprise organizations throughout Latin America, Collective IQ® offers a set of unique tools to assist in the day-to-day IT work and reduce digital friction.

DEX for MS Teams

All editions of Collective IQ include our integration with MS Teams for reporting and analysis of call and video quality within MS Teams.

Modern Tools for Exceptional Results

At Almaden, we harness the power of modern programming techniques and processes to achieve architectural velocity, integrity, and maintainability. The utilization of containers and micro-services has become a game-changer in our product development journey.

We leverage Generative AI, through our use of ChatGPT®. This approach, coupled with user-centric design and collaborative teamwork, have enabled us to deliver a high-quality, innovative product in a short, rapidly iterative timescale

Almaden is determined to enhance our position in the Gartner Magic Quadrant for DEX Tools for years to come.

Take a look at Collective IQ ^® (CIQ®) to see how it can help supercharge your business operations

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