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The latest News and Information on IT Service Management, Service Desk and related technologies.

Using AI and Automation to Enrich the Employee Service Experience

Artificial Intelligence (AI) is increasingly becoming integral in the tech landscape, transforming virtual assistants and self-remediating software to enhance user experiences and propel IT automation in the workplace. Most of the tech workforce embraces AI, recognizing the potential advancements and business improvements it brings. In the workplace, smart technology aims to support and elevate the employee experience, not to replace human workers.
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Best Project Implementation Tools for 2024

The best project implementation tools can prevent missed deadlines, plug communication gaps, and prevent resource management nightmares that haunt project managers' dreams. From meticulous planning to flawless execution, the best project management tools will ensure that your team triumphs like a well-rehearsed symphony. One such maestro among these tools is StartingPoint.

SaaS Sprawl: Detecting And Managing The Proliferation of SaaS Apps

The Software as a Service (SaaS) sprawl is a major component of shadow IT. Left unchecked, it can cause duplication, confusion, rework, and risks to your organization's security and compliance obligations. A recent study by Gartner predicts that over 65% of spending on application software by 2025 will be for SaaS services. So, it’s particularly important to learn how to avoid the proliferation of these apps escaping your control.

How To Implement Education Workflow Automation

Education workflows are notoriously complex, hindering productivity and efficiency within institutions. The solution? Leveraging workflow automation through software that tackles administrative burdens, communication delays, and repetitive tasks. This transformation frees valuable time for educators and staff, which can lead to a focus on enhancing the overall learning experience for students.

How to Automate IBM Warranty Lookup For Laptops

Hardware warranty checks are very simple since vendors typically offer a way to recognize the device and verify it on their website automatically – that is, if you only have one warranty to review. If, let’s say, you need to run an IBM warranty lookup for a bunch of laptops, the process becomes complex and time-consuming. You’d have to turn on each computer, browse the vendor’s website, and then copy that information to add it manually to your IT inventory.

Network Monitoring Dashboard: Features, Criteria, and Tips

Today, more than 95% of professionals use networks for communications, file transfer, and other business operations. The more a business is dependent on the latest technologies and practices, the more complex their network will be. So, no matter whether you run a small company or a large organization, with modern networking, chances are high that administrators might face network issues with the management of complex networks.

Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management

We are excited to announce our bidirectional integration between ServiceNow and Squadcast, designed to elevate your Incident Management capabilities. ServiceNow provides a robust platform-as-a-service, delivering advanced automation and process workflow tailored for enterprise environments. Through this integration, you can harness ServiceNow's workflow and ticketing features alongside Squadcast's strong On-Call scheduling and SRE-driven incident response capabilities.

How to Handle Software Renewals - And Save Money in The Process

Keeping track of software renewals is a must-do for any business that is dedicated to IT Service Management (ITAM) or IT support in general. It's all about making sure you keep using your software licenses legally after they expire. But it's not always a walk in the park; Software License Management can be overwhelming and time-consuming, particularly as most organizations are juggling with many installations, each with their own dates, terms, and conditions.

How DEX Benefits IT & Security Operations: 5 Top Use Cases

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described "digital nomad" and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good DEX is all about in the era of Everywhere Work.