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The latest News and Information on IT Service Management, Service Desk and related technologies.

Governance while scaling AI in IT operations

Jul 6, 2026 By Ivanti In Ivanti
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
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motadata

8 Best Patch Management Software for 2026

Jul 6, 2026 By Ramya Shah In Motadata
Somewhere in your environment, a patch is sitting in a queue because the last rollout broke something, and nobody wants to run it again. That is the exact failure mode good patch management software is supposed to prevent, and multiplied across a few hundred endpoints, it is exactly the kind of gap attackers look for.
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Grafana & PagerDuty: Automate incident management with ServiceDesk Plus Cloud

Jul 6, 2026 By ManageEngine In ManageEngine
������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.
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InvGate

How to Perform a Hardware Audit With InvGate Asset Management

Jul 6, 2026 By Ignacio Graglia In InvGate
Most IT teams know how to perform a hardware audit in theory. In practice, the process breaks down at the same point every time: the data. Devices in the registry no longer exist. Devices that exist have no owner on record. Lifecycle information is scattered across spreadsheets and vendor portals. A hardware audit that starts from fragmented records doesn't produce a reliable result. It produces a best guess.
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Technician in safety glasses assembling an electronic circuit board with a precision tool in a factory

How Quality Methods Drive Operational Excellence

Jul 5, 2026 By OpsMatters In OpsMatters
Operations teams chase the same goal across every sector. They want fewer defects, less rework, and steadier output. The methods that deliver this rarely come from new software alone. Alt text: Technician in safety glasses assembling an electronic circuit board with a precision tool in a factory.
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pagerduty

ServiceNow Runs Your IT. PagerDuty Makes Sure It Never Stops.

Jul 3, 2026 By Laura Chu In PagerDuty
For most enterprises, ServiceNow has become the backbone of IT operations, the platform where workflows are governed, compliance is maintained, and every incident, change, and request is tracked from start to finish. If you’re running ServiceNow, you’ve made a serious investment in how your IT operates. PagerDuty is built to make that investment work even harder.
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InvGate

How to Measure AI ROI in IT Service Management

Jul 3, 2026 By Natalí Valle In InvGate
A service desk manager launches a virtual agent in January. By March, chat conversations are climbing, ticket volume hasn't changed much, and the monthly report doesn't explain whether the investment is delivering value. AI rarely produces a single number that proves its return. The gains accumulate across thousands of support interactions, making measurement just as important as deployment.
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InvGate

Introducing AI Analytics Reports in InvGate Service Management

Jul 3, 2026 By Natalí Valle In InvGate
Most teams can confirm their AI features are turned on. Measuring how often employees use them, which requests get resolved without agent intervention, and where AI is helping support teams work more efficiently is a different question. In InvGate Service Management, those capabilities live in AI Hub, a set of built-in AI features that includes the Virtual Service Agent, AI-assisted ticket resolution for agents, automated knowledge generation, and more.
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motadata

Unified Observability: Moving IT Teams from Reactive to Predictive

Jul 3, 2026 By Poonam Lalani In Motadata
What does it take to stop an outage before it starts? In many cases, the warning signs are already there, scattered across different monitoring tools, which makes it difficult to see the full picture before issues escalate. When an incident occurs, engineers often spend valuable time piecing together metrics, logs, traces, and alerts to determine the root cause. Every minute spent investigating extends the outage and increases its business impact.
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