IT Service Desk Explained: Roles, Benefits & Modern Tools
An IT service desk is more than just tech support—it's the central hub managing incidents, requests, and service delivery with defined processes and accountability.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Lessons Learned - Critical Lessons for Security Leaders
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
ITSM Strategy For Long-Term Success
From reactive operations to strategic value: a comprehensive guide to building an ITSM strategy that enables business agility and resilience.
What are 3 Types of SLA: Types, Service Levels Explained
Understand Service Level Agreements (SLAs): Explore types of SLAs between a service provider and a customer. Learn about service levels & service delivery.
Leadership lessons from former NASA astronaut Mike Massimino
What do spacewalks and IT leadership have in common? NASA astronaut Mike Massimino joins us to share lessons on resilience, high-performance teams, impostor syndrome, and leading under pressure—learned hundreds of miles above Earth.
Build a Unified Operational Ecosystem with ServiceNow and Coralogix
During high-priority incidents, SRE teams frequently lose critical time switching between monitoring platforms and ticketing systems. Context switching like this forces engineers to manually update incident states by copying and pasting data. The inevitable result is increased risk of information gaps and slower Mean Time to Recovery (MTTR).
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DEX: How Digital Experience Impacts Your Company's Profitability
When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)
Digital Employee Experience Is Now Core to IT - Recognized by Analysts, Reinforced by Customers
Over the past few years, Digital Employee Experience (DEX) has moved from emerging concept to essential capability for modern IT organizations. The conversation has changed. IT is no longer measured only by system uptime or ticket resolution. Today, success is defined by how technology actually performs for employees — and how consistently organizations can deliver productive, friction-free digital work.
AlphaFold, Office Politics, and Mustafa Suleyman's Two Futures (w/Benedict Lelijveld)
In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads.
Enhancing IT service management with ManageEngine ServiceDesk Plus
In this video, Andreas Geltinger, IT service manager at IFCO, a leading global provider of reusable packaging solutions for fresh foods, explains how his organization modernized its IT service management by implementing ManageEngine ServiceDesk Plus Cloud Enterprise. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution.