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The latest News and Information on IT Service Management, Service Desk and related technologies.

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3 Best Practices for Resource Utilization with Professional Services Teams

In professional services, efficient resource utilization is one of the most critical components of success. Whether managing consulting engagements, delivering client projects, or overseeing internal operations, ensuring that your team is used effectively can directly impact your bottom line. Mismanagement of resources can lead to missed deadlines, overworked employees, underused team members, and poor client satisfaction.

Innovator Preview: 2024 Q4 Additions and Enhancements to Ivanti's Security Portfolio

Ivanti Neurons focuses on patch management with recent updates emphasizing continuous remediation and risk-based strategies. New maintenance tracks allow for routine and targeted vulnerability management. The October release enhances deployment options and introduces patch reporting features, including compliance reporting and dynamic configurations for Linux. The Q4 release aims to provide actionable evidence on exposures, linking to potential hacker targets. The session wraps up with thanks and an invitation for future discussions.

Mastering SaaS Management: Definition, Benefits, And Platforms

Software as a Service (SaaS) has revolutionized how businesses operate, offering flexibility and scalability through cloud-based applications. However, managing a growing portfolio of SaaS tools can be complex without a structured approach. That's where SaaS Management comes into play. In this article, we’ll explore what SaaS Management is, why it’s essential, and how it can help businesses save time, cut costs, and stay compliant.

What is Fixed Asset Management Software? Best options

Managing fixed assets efficiently is crucial for maintaining financial accuracy, operational effectiveness, and regulatory compliance. Fixed Asset Management software has emerged as a powerful tool to help organizations track, maintain, and optimize their valuable long-term investments. This article explores the benefits, features, and considerations of implementing fixed Asset Management software in your business.

How Shadow AI Is Undermining Your Organization's Security Posture

Employees can sometimes be a step ahead of their organizations when it comes to leveraging new technology. This cybersecurity month, we’re looking at the risks of shadow AI and outlining a multi-pronged approach to turn your team's AI enthusiasm from a security risk to a productivity driver.

Struggling to Unite Your Team? Start by Unifying Your Tools

Facilitating teamwork is often regarded as a matter for HR, while technology is seen as solely an infrastructural concern. But is it really as simple as that? In Tool Sprawl and How To Stop It, we exposed the productivity costs of poorly integrated tools. Now, let’s examine what these conditions can do to hinder collaboration.

4 Tips for Knowledge Management within Shared Services

In today’s fast-paced and constantly evolving business landscape, shared services teams play a critical role in delivering consistent and efficient services across various departments within organizations. Whether it's finance, HR, IT, or customer service, shared services are essential to streamline operations, reduce costs, and improve service delivery. One of the key challenges these teams face, however, is managing and sharing knowledge effectively.

ITSM Gartner Magic Quadrant: What is The Latest Version?

For years, the ITSM Gartner Magic Quadrant was the go-to resource for businesses seeking the best IT Service Management (ITSM) platforms. It played a crucial role in shaping purchasing decisions, setting standards, and offering insights into market trends within the IT Service Management world. However, in 2023, Gartner replaced the Magic Quadrant for ITSM with the Gartner Market Guide — in which we're proud to be featured.

What's New with Ivanti Neurons 2024.4

Boosting Cybersecurity with Neurons Platform! New Module Alert: Introducing a powerful new module to enhance your cybersecurity game! Key Updates: App Control Module: Combat zero-day malware with trusted ownership and assess impacts with audit mode. Privilege Elevation Control: Strengthen your security posture with advanced control features. App Templates: Simplify configuration with pre-built templates. Historical Data Analysis: Evaluate effectiveness with in-depth data insights.

AI Cybersecurity Best Practices: Meeting a Double-Edged Challenge

Artificial intelligence is already showing its potential to reshape nearly every aspect of cybersecurity – for good and bad. If anything represents the proverbial double-edged sword, it might be AI: It can act as a formidable tool in creating robust cybersecurity defenses or can dangerously compromise them if weaponized.