Operations | Monitoring | ITSM | DevOps | Cloud

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IT spending is expected to hit $5 trillion globally this year—and organizations need clarity on where every dollar goes. In this video, we break down IT Financial Management (ITFM): what it is, why it matters, and how it helps businesses make smarter technology investments. This guide will help you build a foundation for financial clarity and accountability.

Resolve just dropped a new single: “It’s Over, ITSM AI.” Fast. Loud. Early-2000s pop punk energy. Total breakup anthem. For everyone done with endless tickets and empty AI promises… Autonomous resolution has entered the chat. Watch the video. Press play. Break up with bad ITSM AI.

Service Level Agreements are operational controls that guide response priorities, manage commitments, and evaluate delivery quality across IT and business services.

In this first episode of the FSO Spotlight Roundtable Series, we focus on the Middle East and Africa (MEA)—a region where enterprise IT maturity is shaped as much by government-led digital agendas as by organizational priorities. This discussion features regional IT solution experts from across MEA, who share ground-level perspectives on how enterprises are navigating observability, infrastructure design, vendor choices, and operational maturity amid uneven infrastructure readiness and evolving regulatory practices.

In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom ) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shallow versus deep AI, and why “same work, more windows” is an early warning sign leaders ignore at their peril. It’s a grounded, human-centred look at what it really takes to make AI improve work, not just change it.

Comprehensive software inventory and license management with built-in normalization and reconciliation will help you optimize software spend, maintain compliance, and provide trustworthy data for audits and renewals.