Ah, RPA—the new-wave miracle cure for mundane tasks, cost-cutting, and boosting efficiency. Robotic Process Automation (RPA) is hailed as a game changer for businesses looking to streamline operations and improve efficiency. By automating repetitive and mundane tasks, RPA allows employees to focus on more strategic, value-added activities. Yet, as anyone who’s ventured into its world knows, implementing RPA isn’t all sunshine and rainbows.

Robotic Process Automation (RPA) and IT Process Automation (ITPA) are today’s big drivers of revolutionizing the way businesses operate – and they’re nowhere near finished. While RPA and ITPA have their significant differences, they share just enough similarities to have successfully helped organizations in multiple industries automate processes, reduce costs, improve accuracy, and deliver better customer experiences.

If ServiceNow had a robotic process automation (RPA) fan club, I’d run for president. After seeing firsthand how an RPA-driven bot can improve productivity, I’m a firm believer in this technology. Not long ago, I was assigned a new project for my team: Use RPA to enhance data integration and management of our highly complex configure, price, quote (CPQ) system and processes, which our sales team uses to generate product configurations and pricing.

I’m incredibly thrilled to share that, in our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave™: Robotic Process Automation, Q1 2023. We believe this validates the impact of our product vision and current capabilities in this market. More importantly, we think it’s proof that our customers are reaching their business goals.

The critical use case for BAM is to provide a simplified business-friendly view of the integrated processes that are key to your business. In business today, Robotic Process Automation (RPA) is a trending technology. While it has been around for quite a long time, it has gained a significant boost in popularity alongside the popularity of citizen developer and maker use cases.

When you first hear “Robotic Process Automation” (RPA) you might immediately think of a manufacturing line with a series of physical robots each doing their part to build something. RPA is SO much more than that! The “bot” in this sense is an AI powered piece of software that can interface with any system you run today just as a human would.