Operations | Monitoring | ITSM | DevOps | Cloud

One question, ninety minutes: Do you know what AI agents you have running, what they're accessing, and what's their ROI? ServiceNow product leaders open with an overview of why legacy controls can't keep pace with AI agents. Then we'll showcase customer stories from Zespri and Booking.com, end-to-end demos of AI Control Tower, and a look inside ServiceNow's own AI estate.

Following go-live, Abbott teams quickly adopted a new application inventory process, reducing information management burdens and improving data accuracy.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

What happens when AI agents stop being scattered and start being steered? Customer service queues shrink, teams get time back for high-value work, and everyone finally works off the same data. That’s the power of the ServiceNow AI Control Tower—all your AI, all under control. No more fragmentation. No more busywork. Just visibility, control, and workflows that scale across the entire business.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

On the ServiceNow AI Platform, every corner of your business connects. Friction fades. Clarity emerges. Work flows. From IT to HR, Finance to Customer Service, it unites people, systems, and AI to drive transformation across the enterprise. See how we put AI to work for people.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Fact: ServiceNow University is all about you. Your time, your pace, your terms.

Join us to meet the UI that puts AI to work, with voice, text, image, and web agents in one AI interface. See it in action during a visionary demo showcasing how Adobe is using ServiceNow to create AI-first experiences that drive real business outcomes. Come see what’s possible when you put AI to work for people.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team.