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For IT leaders, managing AI costs isn't simply about cutting usage. It's about understanding what's driving consumption in the first place, from tokens and context to system prompts and generated output. As organizations move from experimenting with AI to deploying it at scale, AI cost optimization is becoming an IT governance problem, not just a developer problem.

Douglas Morris, senior cybersecurity engineer at Health First, the largest healthcare provider in Brevard County, Florida, shares why ManageEngine is essential to Health First's security and compliance operations. With over 12,000 employees across hospitals, clinics, pharmacies, and insurance services, Health First relies on strong cybersecurity and detailed audit capabilities. Early gaps in logging led Morris to adopt ManageEngine ADAudit Plus, which proved invaluable, and over nearly a decade the healthcare provider added ADManager Plus, M365 Manager Plus, and RecoveryManager Plus.

One question, ninety minutes: Do you know what AI agents you have running, what they're accessing, and what's their ROI? ServiceNow product leaders open with an overview of why legacy controls can't keep pace with AI agents. Then we'll showcase customer stories from Zespri and Booking.com, end-to-end demos of AI Control Tower, and a look inside ServiceNow's own AI estate.

Following go-live, Abbott teams quickly adopted a new application inventory process, reducing information management burdens and improving data accuracy.

In this edition of ServiceDesk Plus Premiere, our product experts take you through the latest updates across both ServiceDesk Plus Cloud and On-Premises, with enhancements designed to make everyday IT service management more efficient. For ServiceDesk Plus Cloud, we’ll explore the new Alerts module, enhanced criteria-based workflow routing, Resolution Assist powered by similar resolved requests, and asset discovery enhancements that bring greater visibility into the security components of Windows assets.