Operations | Monitoring | ITSM | DevOps | Cloud

Helpdesk

The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

How to Measure Performance Management and Administrative Achievement in Schools

In today's educational landscape, schools meeting their goals and achieve administrative excellence is more critical than ever. Effective performance management not only shapes the success of students but also empowers faculty and administrative staff. School leaders are now focusing on ways to systematically measure educational performance management through a combination of school-wide goals, individual faculty performance, and the successful delivery of school initiatives.

3 Tips on Building a Shared Services Group Inside Growing Startups

As startups experience rapid growth, operational complexity tends to increase. Multiple departments, expanding teams, and rising customer demands can create inefficiencies if processes aren’t properly streamlined. One effective way to manage growth while maintaining operational efficiency is by building a shared services group.

The Role of Sales Enablement: Helping Revenue Growth and Supporting Sales Teams

In today’s competitive business landscape, sales teams face immense pressure to meet quotas, drive revenue growth, and deliver results under tight deadlines. To achieve these goals, companies are increasingly recognizing the critical role of sales enablement—a strategic approach that ensures sales teams have the resources, tools, and support needed to succeed.

Analytics Plus webinar: 5 steps to secure your IT using analytics-driven service management

Often the first point of contact for victims, the IT service desk is uniquely positioned to identify, prevent, and even mitigate cyberthreats before they escalate. By implementing proactive ITSM strategies, organizations can transform their service desk into the frontline defense that protects the entire IT infrastructure from critical threats and vulnerabilities.

4 Best Tech Tips for Conference Organizers for Conference Vendors and Exhibitors

Organizing a successful conference involves juggling many elements, from managing speakers and attendees to coordinating with vendors and exhibitors. Efficiently managing these conference vendors and exhibitors is key to a smooth and successful event. One of the biggest challenges that conference organizers face is ensuring clear communication, task tracking, and operational efficiency for everyone involved in the event.

E8: Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations

In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications. We will also showcase how enterprise teams can promote seamless communication using Microsoft Teams, manage technician availability and leave in ServiceDesk Plus Cloud from within Microsoft Calendar, and perform ticketing operations from within the Outlook mailbox.

Supporting Sales with Sales Engineering: 3 Tips for Efficiency and Driving Revenue

Sales engineering has become a critical function in modern businesses, bridging the gap between technical product knowledge and the sales team’s ability to close deals. However, the role of sales engineers (SEs) extends far beyond pre-sales support; they play an essential role in driving revenue growth, supporting the sales process with technical expertise, and ensuring smooth handovers from sales to customer success teams.

5 Tips on Supporting Faculty in Education With School Administration

Supporting faculty members effectively is one of the most important roles of school administration. Teachers and professors are responsible for shaping the next generation of learners, and to do that well, they need a solid foundation of support from their school’s leadership team.

How to Centralize Workforce Management for Multiple Office Support

Managing multiple office locations can be an overwhelming task for any organization, particularly when it comes to ensuring smooth operations, effective communication, and streamlined workflows across teams. Without a centralized system, managing workforce tasks, supporting employee needs, and tracking performance can become a chaotic and inefficient process.