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Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

Unifying Autoregressive and Diffusion-Based Language Models

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. In this presentation, Pierre-André Noël will show that, if you squint hard enough, autoregressive language models are a special case of diffusion models. We make this idea more concrete by introducing hyperschedules, allowing different token positions to get different noise levels.

WebMMU: Multimodal and Multilingual Evaluation of Agent Reasoning on Web

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

8 Core Services Every Enterprise IT Partner Should Offer

Thanks to the rapid evolution of technology, the demand for effective IT services is a necessity. Organizations seek partners who can provide technological solutions and deliver strategic insights and support. As enterprises navigate digital transformation, they require a robust suite of IT services to manage their infrastructure and optimize processes. The right IT partner can streamline operations, reduce costs, and improve efficiency. Here are eight services that every enterprise IT partner should offer to empower their clients and promote long-term success.

Introducing the Hyperping Intercom Integration: Reduce Support Tickets with Proactive Status Communication

"Is our API down?" "Why can't I access the dashboard?" "Are you having server problems?" When incidents happen, support teams face a familiar nightmare: tickets flood in faster than you can respond. Your team scrambles to check system status and respond to dozens of identical questions while engineering focuses on fixing the actual problem.

Analytics Plus webinar: Run complex IT analyses with no-code machine learning

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, learn to build and run complex analyses—like outage prediction and escalation probability—without writing a single line of code. Effortlessly build no-code ML models that learn and adapt to your unique IT environment, and gain tailored insights and predictions.

Zero Ticket IT Process Automation: Beyond the Service Desk

Traditional IT process automation has always promised faster, more efficient operations. But for years, it’s been largely synonymous with service desk workflows: password resets, access requests, and the like. Those are important, no doubt. But limiting automation to the service desk is like only automating the assembly line in a factory while leaving the rest of the production floor manual.